Sr/ Customer Support Associate (Appointment & Contact Centre)

Tan Tock Seng Hospital; Novena; On-site; NOK 400,000 - 500,000; Full time

Job summary

A healthcare institution in Vestland, Norway is seeking a Sr/ Customer Support Associate for its Appointment and Contact Centre. Responsibilities include handling patient queries, scheduling appointments, and maintaining patient records. The ideal candidate will have a Professional Certificate or Diploma, strong communication skills, and attention to detail. This role requires a professional and empathetic approach to assist patients effectively.

Qualifications

• Possess a Professional Certificate/NITEC/Higher NITEC or Diploma.
• Strong communication skills with a patient-focused mindset.
• Attention to detail and ability to maintain accurate records.

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels.
• Coordinate medical appointments across various specialties and clinics.
• Provide clear guidance on appointment preparation and clinic locations.

Skills

Strong communication skills

Attention to detail

Multi-tasking ability

Empathetic approach

Basic computer literacy

Team player

Education

Professional Certificate/NITEC/Higher NITEC or Diploma

Job description

Sr/ Customer Support Associate (Appointment & Contact Centre)

Working in TTSH's Appointment and Contact Centre, you will be required to:

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
• Coordinate medical appointments across various specialties and clinics
• Process referrals from primary care physicians and external specialists
• Send appointment reminders and follow-up communications
• Maintain accurate patient records in the hospital appointment system
• Document all patient interactions in the CRM system
• Provide clear guidance on appointment preparation and clinic locations
• Support patients with special requirements or urgent medical needs

Requirements

• Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
• Strong communication skills with a patient-focused mindset
• Attention to detail and ability to maintain accurate records
• Capability to handle multiple tasks in a fast-paced environment
• Professional and empathetic approach to patient concerns
• Basic computer literacy
• Team player with a positive attitude
• Working hours : Office hours on weekdays and half day on alternate Saturday.