Specialized Travel Counselor

American Express Global Business Travel; Bergen; Hybrid; NOK 480,000 - 620,000; Full time

Benefits offered by this job

Travel perks

Learning platform access

Flexible benefits

Job summary

American Express Global Business Travel is seeking a Specialized Travel Counselor in Bergen, Norway, to book and arrange corporate travel from home. You will collaborate with your team to provide timely travel solutions and maintain high service standards for top clients.

Responsibilities include advising on travel for domestic and international itineraries, using Amadeus GDS, and ensuring travel policy adherence while delivering excellent client service and effective communication in English

Qualifications

• Previous experience in travel, preferably business travel.
• Passion for excellence in client service.
• Native GDS expertise.
• Professional communication and attention to detail.
• Strong travel industry knowledge and integrity.

Responsibilities

• Advise and arrange travel for corporate customers.
• Book domestic and international business travel in air, rail, and hotel.
• Use Amadeus and other GDS systems.
• Communicate with customers via phone, chat, or email.
• Work solo and with the team to meet goals and maintain policy compliance.

Skills

GDS Amadeus

Communication

Attention to detail

Travel industry knowledge

Customer service

Tools

Amadeus

Job description

Specialized Travel Counselor### Specialized Travel CounselorApply: Bergen, Norway: Full time: Posted Today: J-84119Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!**What You’ll Do*** Advise and arrange travel for corporate business customers (both individuals and groups)* Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations* Use various Global Distribution Systems (GDSs)-Amadeus. Training may be provided* Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems* Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy* Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics* Providing service fluently in English and Norwegian or Swedish or Danish.We look forward to sharing more detailed job functions and key performance indicators during the interview process.**What We’re Looking For*** Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel* Passion for excellence in client service, including proactive anticipation of needs* Native GDS expertise (Amadeus)* Professional communication (written and verbal)* Attention to detail* Act with integrity, and look after personal traveler information* Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)* Resolving customer issues quickly and independently* Teamwork and openness to feedback* Energy & Marine experience#AmexGBTJobs**Location**Bergen, Norway**The #TeamGBT Experience**Work and life: Find your happy medium at Amex GBT.* **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.* **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.* **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.* **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.* And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.**What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway. You may be exactly the person we’re looking for!