Service Consultant - Propulsion (Evergreen)

Kongsberg Gruppen; Kongsberg; On-site; NOK 600,000 - 750,000; Full time

Job summary

A global technology group is seeking a Service Consultant – Propulsion to support propulsion services and provide technical assistance to customers. This role requires a technical degree and the ability to travel internationally. The successful candidate will handle customer support, maintain documentation, and work both independently and as part of a team. Strong knowledge of mechanical and hydraulic systems is essential, along with excellent customer service skills.

Qualifications

• Good understanding of propulsion products and their applications.
• Ability to provide technical support both onshore and offshore.
• Capacity to meet deadlines and manage time effectively.

Responsibilities

• Work with Kongsberg propulsion mechanical/hydraulic services.
• Travel for service and training as needed.
• Provide customer support during dry dockings and sea trials.

Skills

Customer support

Technical assistance

Mechanical systems knowledge

Hydraulic systems knowledge

Negotiation skills

Education

Technical education, bachelor or equivalent

Job description

Thank you for your interest in our Service Consultant – Propulsion (Evergreen) position. This is a critical position that requires continuous hiring and therefore we keep this job posting active for people to apply throughout the year for expected future openings. If you are looking for an immediate opportunity, please take a look at our careers page: www.kongsberg.com/careers/

As a Service Consultant – Propulsion, you will primarily work with various Kongsberg propulsion mechanical/hydraulic services, commissioning and upgrades related to the product portfolio. The position requires availability to travel (domestic and international) to attend service and training in planned or short notice demands including weekends and holidays, whenever required.

Key Accountabilities:

• Technical education, bachelor, or equivalent combination of experience/education in the related professional field.
• Passion and patience to support customers and internal stakeholders.
• Ability to handle simultaneous activities and work in a hectic environment.
• Must be comfortable with extended activity and work tasks controlled by our customers.
• Availability to planned and/or short notice travels, after hours, holidays/weekend, long periods in Brazil and around the world (alone and in group).
• Be a team worker, with excellent cooperative skills towards colleagues and customers.
• Manage English as the official "work language".
• Ability to work independently, self-driven.

Qualifications and Experience:

• Good understanding and knowledge of propulsion products, mechanical and hydraulic systems, their functionality, and applications.
• Provide excellent level of support to internal / external customers by phone, e-mail, and at site, both onshore and offshore.
• Provide customer support during dry dockings, sea trials, troubleshooting and commissioning on assigned Field Service product range.
• Supply technical assistance during on-call assignments regarding Propulsion issues.
• Responsible for reporting errors or defects on equipment delivered from KM and suggest improvement actions.
• Provide technical assistance to sales, after sales, customer, and field service team.
• Provide correct documentation and reports when requested.
• Responsible for updating CRM, databases, and documentation after regular services according to Global Customer Support processes.
• Develop own qualifications by participating at internal / external courses and education.
• Be a good customer representative and have negotiation skills.
• Ability to manage time and meet required deadlines.
• Positive attitude and ability to work well with others.
• Collaborative. Able to work within a team to achieve agreed department goals.
• Ability to adjust to constant changes in work situations.
• Ability to handle several tasks at the same time, solving problems with a fast pace and under pressure with a teamwork attitude.
• Need to be structured and organized.
• Self-driven, able to work independently.

KONGSBERGis a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Kongsberg Maritime, a subsidiary ofKONGSBERG,is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation, and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws