Senior Service Designer

Laerdal Medical AS; Stavanger; On-site; NOK 1,000,000 - 1,250,000; Full time

Job summary

An international healthcare company in Stavanger is looking for a Senior Service Designer to enhance customer experiences through user-centered strategies. The role involves conducting user research, collaborating with cross-functional teams, and applying service design principles. Candidates should have a bachelor's degree in service design and 5+ years of experience. This position offers growth opportunities and a multicultural environment.

Benefits

Competitive salary

Pension scheme

Welfare program including company benefits

Multicultural office environment

Qualifications

• 5+ years of experience in service design, ideally in complex or cross-functional environments.
• Structured thinker thriving in creative, fast-moving environments.
• Skilled collaborator with excellent communication abilities.

Responsibilities

• Design and implement user-centered service strategies that improve customer experience.
• Conduct user research and validation to uncover insights.
• Collaborate with cross-functional teams to deliver seamless experiences.

Skills

User research

Journey mapping

Service design

Collaboration

Communication

Facilitation

Education

Bachelor’s degree in service design or related field

Job description

Senior Service Designer

The Company: Laerdal Medical is an international market leader in training and therapy products for emergency medicine and critical care. Our products and services are used by hospitals, ambulance services, first aid organizations, educational institutions and others around the world. We are a dynamic and energetic organization consisting of people from a wide variety of cultures and backgrounds. By 2030, we have a goal of helping save 1,000,000 more lives. Every year.

We are looking for a Service Designer to join Services and Product Information (SAPI) team in Laerdal.

About the role

We are looking for a Service Designer to join Services and Product Information (SAPI) team in Laerdal. SAPI owns the post-sales user journey and delivers clear, compliant, and engaging communication, ensuring customers around the world get the most out of our products. As our Service Designer, you will design better services and solutions that improve healthcare education and patient outcomes. You’ll be part of a passionate, interdisciplinary team where communication, design, data, and technology come together to create meaningful impact and help save lives.

Some of what you will be doing

• Design and implement user‑centred service strategies that improve the customer experience.
• Conduct user research and validation to uncover insights and drive continuous improvement.
• Collaborate closely with cross‑functional teams — from content creators to product owners and developers — to align processes and deliver seamless experiences.
• Identify opportunities for innovation, efficiency, and service enhancement across the organization.
• Support a culture of design thinking and service design mindsets.
• Facilitate co‑creation workshops.
• Apply a strategic and business‑minded lens to service design, ensuring solutions are viable, scalable, and aligned with organisational goals.

Who we would envisage would fit the role

• A structured thinker who also thrives in creative, fast‑moving environments.
• Comfortable balancing user needs with business priorities and translating insights into actionable strategies.
• Solid understanding of user research, journey mapping, and co‑design methods.
• Skilled collaborator with excellent communication and facilitation abilities.
• Bachelor’s degree in service design or a related field.
• 5+ years of experience in service design, ideally in complex or cross‑functional environments.

Some of what we can offer you

• At Laerdal, you will get the opportunity to learn, develop, and innovate and you will be a part of a local and international working environment where the possibility to make an impact is endless.
• An interesting and important job contributing to our mission.
• Great opportunities for growth and personal development.
• Multicultural office environment and collaboration with strong team in Stavanger and the 26 locations around the world.
• A creative, diverse, and inclusive organization.
• A job in a company driving forward‑thinking technology.
• Competitive salary, pension scheme, and insurance.
• An extensive welfare program with company benefits such as discounted public transport, indoor bicycle garage, workshop, wardrobe with towel service, social and sports groups, company cabins, and more.

The position is situated in Stavanger (not remote).

For more information about the position, contact Katharina Rudjord ([e-mail]).

To apply for the role please send us your CV, portfolio and application letter through our application portal by 1st December 2025.

We look forward to hearing from you!
Please note that we use background checks in our recruitment process.