Senior Customer Success Manager

Newcode.ai; Oslo; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading AI solutions company in Oslo is seeking a Senior Customer Success Manager to empower clients in maximizing AI solutions. The ideal candidate will have over 5 years in customer success, with a strong background in LegalTech. Exceptional communication and project management skills are essential. This role involves onboarding, retention strategies, and acting as an advocate for customer needs, all within a collaborative team environment.

Benefits

Collaborative high-energy team

Culture of excellence and trust

Global and inclusive team

Qualifications

• 5+ years in Customer Success or Account Management.
• Proven track record in driving retention and satisfaction.
• Experience facilitating workshops and strategic account planning.

Responsibilities

• Ownership of the customer journey.
• Onboard and create success plans for customers.
• Drive measurable adoption and advocate for customer needs.

Skills

Customer Success Management

LegalTech experience

Project Management

Data-driven mindset

High EQ

Fluent English

Conversational Norwegian or Swedish

Education

Degree in Law

Job description

Overview

Who are we?
At Newcode.ai, we're transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you'll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.

We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.

Role Overview

As a Senior Customer Success Manager at Newcode.ai, you\'ll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You\'ll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development.

Core Responsibilities

• Ownership of Customer Journey
• Onboard, continuously train and create success plans for customers
• Retention, Expansion, & Renewal
• Own renewals and expansion discussions, proactively identifying opportunities for growth within existing accounts
• Strategic Enablement & Adoption
• Identify and implement use cases that align with customer goals
• Drive measurable adoption
• Customer Impact
• Advocate for customer needs and follow through on feedback
• Identify and create market opportunities
• Leader & Mentorship
• Build the team and meaning of customers success
• Shape a culture of accountability and excellence

Requirements

Experience & Qualifications

• 5+ years in Customer Success, Account Management in LegalTech
• A degree in law is a plus
• Proven track record of driving retention, expansion, and satisfaction in enterprise accounts
• Deep comfort working with legal, compliance, or highly technical clients; ability to quickly learn new domains if needed
• Experience facilitating workshops, onboarding, project management, and strategic account planning for customers
• Strong data-driven mindset: able to interpret usage analytics and outcome metrics to guide engagement and prioritization
• High EQ and comfortable navigating C-level conversations and working with stakeholders across teams
• Exceptional organizational, prioritization, and communication skills (written, verbal, interpersonal) with fluency in English. Conversational Norwegian or Swedish, as well as additional languages, is a plus.

Who You Are

• Proactive person; you reach out, spot and go for opportunities
• An itch to solve problems and a creative drive
• Reliable and trustworthy
• Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes
• Experience with AI/Legal Tech systems and tools and a genuine curiosity about new technologies and their potential impact
• Growth mindset
• Team player mentoring others and contributing to a culture of inclusion and excellence

Benefits

Why You\'ll Love Working with Us

• Culture of excellence and trust: We reward initiative, respect, integrity, and teamwork
• Work with talented peers in a collaborative, high-energy team
• Shape both product and culture as we grow
• Leadership and impact: Take ownership and drive outcomes from the start of your journey
• Global, inclusive team: Collaborate across borders and backgrounds

Ready to shape what\'s next? Apply today and join us in building a smarter, more efficient world powered by AI.