Salesforce Customer Success Manager (CSM)

VirtuoWhiz Consulting Pvt. Ltd.; Time; On-site; NOK 50,000 - 70,000; Full time

Benefits offered by this job

Continuous learning opportunities

Certification support

Collaborative work culture

Job summary

VirtuoWhiz Consulting Pvt. Ltd. is looking for a Salesforce Customer Success Manager (CSM) in Norway, Rogaland. The ideal candidate will ensure successful Salesforce adoption and build long-term client relationships. They will monitor customer health, provide training, and collaborate with various teams to enhance customer experience. Candidates should have at least 1 year of hands-on Salesforce experience and strong stakeholder management skills. We offer a collaborative work culture and exposure to advanced Salesforce solutions.

Qualifications

• Minimum 1+ year of hands-on Salesforce experience in an admin, support, or customer success role.
• Strong understanding of Salesforce platforms like Sales Cloud or Service Cloud.
• Experience handling customer issues and escalation management.

Responsibilities

• Serve as the primary contact for customers post-Salesforce implementation.
• Ensure successful onboarding and continuous value realization of Salesforce solutions.
• Collaborate closely with teams to enhance customer experience.

Skills

Salesforce experience

Communication skills

Analytical mindset

Stakeholder management

Tools

JIRA

Salesforce Service Cloud

Job description

Job Opportunity: Salesforce Customer Success Manager (CSM)

Location: Jaipur

Experience: Minimum 1+ Year

Employment Type: Full-Time

About Us

VirtuoWhiz is a specialized Salesforce consulting firm with 8+ years of experience delivering high-impact Salesforce solutions globally. With a strong team of Salesforce experts, we focus on driving measurable business outcomes through scalable, AI-powered, and customer‑centric Salesforce implementations.

Role Overview

We are seeking a proactive and customer‑driven Salesforce Customer Success Manager (CSM) who will serve as a trusted advisor to our clients post‑implementation. The ideal candidate will ensure successful Salesforce adoption, maximize customer value, and build long‑term client relationships.

Key Responsibilities

• Serve as the primary point of contact for customers after Salesforce implementation.
• Ensure successful onboarding, adoption, and continuous value realization of Salesforce solutions.
• Understand customer business objectives and align Salesforce capabilities to meet evolving needs.
• Conduct training, enablement, and adoption workshops for end users and stakeholders.
• Monitor customer health, platform usage, and satisfaction to proactively identify risks and opportunities.
• Collaborate closely with Development, QA, and Delivery teams to resolve issues and enhance customer experience.
• Gather customer feedback and translate it into actionable insights for product and process improvement.
• Track and report key success metrics such as adoption, engagement, and customer satisfaction (CSAT).

Required Skills & Qualifications

• Minimum 1+ year of hands‑on Salesforce experience (Admin, Support, or Customer Success role).
• Strong understanding of Salesforce platforms such as Sales Cloud, Service Cloud, or Experience Cloud.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to understand business processes and map them effectively to Salesforce solutions.
• Experience handling customer issues, JIRA tickets, SLAs, and escalation management.
• Strong analytical, problem‑solving, and customer‑first mindset.

Preferred Qualifications

• Salesforce Certifications (Admin, AI Associate, or related) are a plus.
• Experience working in SaaS, CRM consulting, or client‑facing roles.
• Familiarity with tools like JIRA, Salesforce Service Cloud, or customer success platforms.
• Basic testing or QA knowledge is an added advantage.

What We Offer

• Opportunity to work on enterprise‑grade Salesforce projects across industries.
• Exposure to advanced Salesforce clouds and AI‑driven solutions.
• Continuous learning, certification support, and career growth opportunities.
• A collaborative, supportive, and growth‑focused work culture.

For more information, contact [e-mail].