Remote Part-Time Online Consultant | Customer Support Pro

Family Assist; Norway; A distancia; NOK 116.000 - 139.000; A tiempo parcial

Descripción de la vacante

Family Assist in New York is hiring a part-time Online Consultant. You will respond to customer inquiries via email, chat, or social media, provide accurate information, and maintain professionalism.

You will collaborate with team members, stay updated on products, and document interactions in the database. Remote options available for US residents; evenings and weekends may be required.

Formación

• High school diploma or equivalent; college degree preferred.
• Fluent in English, both written and verbal.
• Prior experience in customer service or sales preferred.
• Strong problem-solving and ability to think critically under pressure.
• Basic computer skills including Microsoft Office.
• Flexible hours including evenings, weekends, and holidays.

Responsabilidades

• Respond to customer inquiries and concerns via email, chat, or social media platforms
• Provide accurate information and solutions to customers' questions and issues
• Maintain a high level of professionalism and empathy while communicating with customers
• Collaborate with other team members to resolve complex customer issues
• Stay updated on company products, services, and policies to provide accurate information to customers
• Document all customer interactions in our database for future reference

Conocimientos

Fluent in English

Experience in customer service or sale

Strong problem solving

Basic computer skills

Flexible hours

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

Family Assist in New York is hiring a part-time Online Consultant. You will respond to customer inquiries via email, chat, or social media, provide accurate information, and maintain professionalism.

You will collaborate with team members, stay updated on products, and document interactions in the database. Remote options available for US residents; evenings and weekends may be required.