Reception/Optical Assistant - Eyecentric

ProVision Eyecare; Time; On-site; NOK 284,552 - 365,853; Full time

Benefits offered by this job

Ongoing optical training

Exposure to premium eyewear

Rotating Saturdays

Job summary

Eyecentric in Manuka, ACT is seeking a friendly and organised Reception / Optical Assistant to join their team. You’ll welcome patients, coordinate appointments, assist with frame styling, and provide basic clinical support with training provided.

No optical experience required, but customer service or retail background is valued. You’ll help maintain patient records, present premium eyewear, and contribute to a welcoming patient experience in a family-owned practice.

Qualifications

• Experience in customer service, retail or reception is preferred.
• Optical experience is welcome but not required.
• Strong communication and organisational skills.

Responsibilities

• Welcoming patients and coordinating appointments and enquiries.
• Assisting with frame styling and eyewear selection.
• Providing clinical support and pre-testing as training provided.
• Maintaining patient records and handling administration tasks.
• Presenting frames and displays to a premium standard.
• Working with the team to deliver a great patient experience.

Skills

Customer service

Organised

Communication

Teamwork

Job description

Reception / Optical Assistant

Eyecentric | Manuka, ACT

The first smile a patient receives often sets the tone for their entire visit.

At Eyecentric, we believe exceptional eye care begins long before an eye examination. From the moment patients walk through our doors, we aim to create an experience that is welcoming, personal and memorable.

We're looking for a friendly and organised Reception / Optical Assistant to become an important part of our team. Whether your experience comes from healthcare, retail, hospitality or customer service, we'll provide the support and training to help you develop your skills within independent optometry.

What Your Day Might Look Like

• Welcoming patients and coordinating appointments and enquiries.
• Supporting patients with frame styling and eyewear selection.
• Assisting with pre-testing and other clinical support (training provided).
• Maintaining patient records and completing administration tasks.
• Helping present our practice and frame displays to a premium standard.
• Working alongside the team to create an exceptional patient experience.

Who We're Looking For

• Enjoys building genuine relationships with people.
• Is organised and has great attention to detail.
• Communicates confidently and professionally.
• Brings a positive attitude and enjoys working as part of a team.
• Is eager to learn and develop new skills.
• Has previous customer service, retail or reception experience (optical experience is highly regarded but not essential).

Why Eyecentric?

• Family-owned independent optometry practice.
• A welcoming and supportive team environment.
• Ongoing training and opportunities to develop optical skills.
• Exposure to premium eyewear and personalised styling.
• A varied role where no two days are the same.
• Rotating Saturdays shared across the team.

If you're looking for a role where patient relationships matter, your contribution is genuinely valued, and you'll be supported to grow, we'd be excited to welcome you to the Eyecentric team.