Patient Service Associate

National Skin Centre; Novena; On-site; NOK 400,000 - 600,000; Full time

Job summary

A specialist dermatological centre in Norway is seeking a customer service coordinator. You will oversee counter services, assist patients, and ensure a smooth clinic operation. Candidates should have a minimum qualification of GCE O'level, with at least 1 year of frontline customer service experience. Cashiering experience is an advantage. This role is on a 1-year contract.

Qualifications

• Minimum qualification of GCE O'level.
• 1 year of frontline customers' service experience.
• Advantage to have cashiering experience.

Responsibilities

• Oversees the smooth and efficient running of the counter services.
• Attends to patients' enquiries and assists with clarifications.
• Assists in checking in and billing of patients accurately.
• Provides financial counselling to selected patients.

Skills

Frontline customer service experience

Cashiering experience

Education

GCE O'level

Job description

The National Skin Centre (NSC), a member of NHG Health, is an outpatient specialist dermatological centre with a team of dermatologists who have the experience and expertise to treat a wide variety of skin conditions. The Centre also aims to facilitate subspecialisation and be the national focus for the treatment, research, and training on all aspects of skin disease.

Contract Type: 1-year contract

Roles & Responsibilities:

• Oversees the smooth and efficient running of the counter services
• Attends to patients' enquiries, provide directions and assists with clarifications.
• Assists in checking in and billing of patients accurately
• Assists with doctors' requests relating to patients' management
• Ensures that all patients' documents are scanned in and filed away securely
• Provides financial counselling to selected patients
• Ensure stocks at cashier counter and stationeries are well stocked
• Monitor clinic queue, consultation waiting time and intervene with service recovery
• Assists in clinic surveys with PR department

Requirements:

• Minimum qualification of GCE O'level
• 1 year of frontline customers' service experience
• Advantage to have cashiering experience