Office Assistant RMG - Norge Primary Care

Riverside Health System; Norway; On-site; NOK 207,000 - 272,000; Full time

Job summary

Riverside Health System in Williamsburg, Virginia is seeking a Medical Office Front Desk Receptionist. You will check patients in and out, verify insurance, maintain accurate demographics, greet patients with a warm welcome, and manage multi-line phone calls.

You may schedule appointments, create/schedule referrals, complete chart prep, and provide information to patients as needed, with potential regional float support.

Qualifications

• High School Diploma or GED (Required).
• 1 year Medical Office experience preferred.

Responsibilities

• Ensures accurate patient registration and demographics; completes check-in/out promptly.
• Greets patients with eye contact and a smile; answers multi-line phones with proper etiquette.
• Maintains referrals and insurance information; obtains referrals and insurance authorizations as needed.
• Supports practice manager with process improvements and keeps reception area neat and professional.

Skills

Customer service

Phone etiquette

Scheduling

Insurance verification

Patient registration

Teamwork

Education

High School Diploma or GED

Job description

Williamsburg, Virginia

Hiring Range

$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.