Norwegian Speaking Customer Expert — Remote Greece

Mercier Consultancy MD; Norway; Remote; NOK 371,000 - 552,000; Full time

Benefits offered by this job

Relocation package

Training program

Health insurance

Career progression

Bonus scheme

Job summary

Dyson is seeking Norwegian-speaking Customer Experts to join our team in Greece. This remote role involves handling customer support for Dyson electronics via phone, email, and chat, troubleshooting advanced product inquiries, and delivering high-quality service.

You will build product expertise, document interactions in the CRM, and collaborate across teams to improve service efficiency, while upholding Dyson's premium brand standards and achieving KPIs.

Qualifications

• Native or fluent Norwegian (written and spoken) is mandatory.
• EU passport or work permit allowing residency in Greece is required.
• Passion for consumer electronics and learning about cutting-edge technology.
• Strong communication and customer-centric mindset.
• Ability to work in a remote professional setting while maintaining high performance.

Responsibilities

• Provide world-class customer support for Dyson's consumer electronics via phone, email, and chat.
• Troubleshoot technical inquiries regarding high-end home appliances.
• Maintain deep product knowledge to offer expert advice and drive customer loyalty for Dyson.
• Document customer interactions accurately in our CRM system to ensure high-quality service standards.
• Collaborate with internal teams to improve service efficiency and resolve complex technical product issues.
• Act as a brand ambassador, reflecting the premium nature of the Dyson brand in every interaction.
• Continuously meet individual and team KPIs in a fast-paced, performance-driven environment.

Skills

Norwegian fluency

Customer service

Remote work

Job description

Dyson is seeking Norwegian-speaking Customer Experts to join our team in Greece. This remote role involves handling customer support for Dyson electronics via phone, email, and chat, troubleshooting advanced product inquiries, and delivering high-quality service.

You will build product expertise, document interactions in the CRM, and collaborate across teams to improve service efficiency, while upholding Dyson's premium brand standards and achieving KPIs.