Norwegian - English | Customer Care job position based in Sofia, Bulgaria

Velenosi & Meredith Consulting; Oslo; On-site; NOK 232,000 - 349,000; Full time

Job summary

A consulting firm is seeking a Customer Care Representative fluent in Norwegian and English for their Sofia office. The role involves providing outstanding customer service to Norwegian-speaking clients, resolving inquiries, and ensuring customer satisfaction. Ideal candidates should possess strong communication skills and a customer-oriented mindset. This full-time position offers competitive salary and benefits, alongside career growth opportunities.

Benefits

Competitive salary

Benefits and relocation package

Opportunities for career growth

Comprehensive training and support

Team-building activities

Qualifications

• Fluent in both Norwegian and English (written and spoken).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate and helpful information about our products and services.
• Resolve customer complaints and issues effectively.

Skills

Fluent in Norwegian

Fluent in English

Excellent communication skills

Strong problem-solving abilities

Customer-oriented mindset

Tools

CRM systems

Job description

Norwegian - English | Customer Care job position based in Sofia, Bulgaria

We are currently seeking a talented Norwegian-English Customer Care Representative to join our team in Sofia, Bulgaria.

As a Customer Care Representative, you will be responsible for providing exceptional customer service to our Norwegian-speaking clients. Your main duties will include answering customer inquiries, resolving issues, and providing product information. This position is based in our office in Sofia, Bulgaria, and requires full-time availability.

Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Provide accurate and helpful information about our products and services
• Resolve customer complaints and issues effectively
• Maintain a positive and empathetic attitude towards customers at all times
• Collaborate with other team members to ensure customer satisfaction
• Keep accurate records of customer interactions and transactions
• Meet and exceed customer service goals and targets

Requirements

• Fluent in both Norwegian and English (written and spoken)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Customer-oriented mindset
• Ability to work in a fast-paced environment
• Previous experience in customer service or a similar role is preferred
• Knowledge of CRM systems is a plus
• Must be able to work full-time in Sofia, Bulgaria

We Offer

• Competitive salary, benefits and relocation package
• Opportunities for career growth and development
• A dynamic and multicultural work environment
• Comprehensive training and support
• Team-building activities and events

If you are passionate about providing exceptional customer service and are fluent in Norwegian and English, we would love to hear from you!