Norwegian Customer Success Specialist Hybrid in Malta (Chat & Email Only)

Cross Border Talents; Bergen; Remote; NOK 294,000 - 412,000; Full time

Job summary

A customer support company is seeking a Norwegian Customer Success Specialist for a hybrid role based in Malta. The ideal candidate will respond to customer inquiries via email and chat, ensuring a high level of service. This position offers competitive salary, performance bonuses, and opportunities for career advancement in a dynamic environment.

Benefits

Competitive Salary

Performance Bonuses

Transportation Provided

Relocation Support

Career Growth

Hybrid Work Model

Qualifications

• EU citizenship or Maltese Residency Card.
• 0-1 year experience in customer support.
• Eagerness to learn and grow.

Responsibilities

• Respond to customer queries via email.
• Moderate user-generated content.
• Identify and address potential scams.
• Accurately log interactions and resolutions.
• Collaborate with team members to improve processes.

Skills

Customer support skills

Communication skills

Analytical skills

Leadership

Job description

Norwegian Customer Success Specialist Hybrid in Malta (Chat & Email Only)

About the job Norwegian Customer Success Specialist Hybrid in Malta (Chat & Email Only)

Looking to take the next step in your career?

We’re seeking a dynamic addition to our team as a Customer Success Specialist! If you’re innovative, sociable, and excel in a fast-paced, evolving environment, this could be your next great opportunity.

Role Overview:

As a Customer Support Specialist, you’ll respond to customer inquiries and resolve complaints exclusively through email and live chat—no phone calls involved.

Key Responsibilities:

• Respond to customer queries via email, ensuring clear, timely communication (phone calls are not required)
• Moderate user-generated content to uphold company policies and standards
• Identify and address potential scams or fraudulent activities, keeping the online environment secure
• Accurately log interactions and resolutions for customer records
• Collaborate with team members to improve processes and elevate customer experiences
• Provide customers with accurate, comprehensive information using the best tools
• Meet personal and team support goals
• Work effectively with internal and client teams
• Participate in training to ensure compliance with moderation policies
• Support various workflows, clients, and markets as needed

Requirements:

• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary:We recognize your skills and dedication
• Performance Bonuses:Earn rewards for your achievements
• Transportation Provided:Company transport from designated pick-up points
• Relocation Support:Assistance for a smooth transition
• Career Growth:Opportunities for advancement and professional development
• Hybrid Work Model:Flexible work options for a better work-life balance

Excited about a rewarding customer support career? Apply now, and we’ll connect with you soon!