National Project Logistics Customer Excellence Specialist

Kuehne Nagel; Bergen; On-site; NOK 700,000 - 1,000,000; Full time

Job summary

Kuehne+Nagel in Bergen seeks a National Project Logistics Customer Excellence Specialist to join our Marine Logistics team. You will be the main contact for customers, suppliers and colleagues to ensure high-quality service and customer satisfaction across the journey.

You will coordinate transport operations from booking to delivery, collaborating with internal teams and external partners while maintaining accurate transport files and data quality.

Qualifications

• Experience from Marine logistics, shipping, freight forwarding, or a similar operational environment.
• Strong understanding of customer service and customer relationship management.
• The ability to work in a structured, accurate, and independent manner.
• Strong collaboration and communication skills.
• A systematic approach to work with a high attention to detail.
• Commercial awareness and an interest in financial performance.
• Good IT skills and experience using digital business tools.
• Excellent written and spoken communication skills in both Norwegian and English.
• Portuguese language skills are a requirement.

Responsibilities

• Deliver an excellent customer experience by acting as the main point of contact, building strong relationships and ensuring high-quality service throughout the customer journey.
• Coordinate transportation operations by planning, monitoring and managing transport assignments from booking through to delivery, working closely with customers, suppliers and internal teams across all transport modes.
• Create and maintain transport files, ensuring accurate information and a high level of data quality in the relevant systems.
• Monitor shipments, manage any issues or deviations, and contribute to the continuous improvement of daily operations.
• Ensure accurate invoicing, monitor costs and support gross profit follow-up and financial control activities.
• Work closely with Operations, Pricing and other internal teams to ensure smooth and efficient processes for our customers.
• Follow our QSHE principles and contribute to a safe working environment with a strong focus on quality, safety and continuous improvement.

Skills

Customer service

Relationship mgmt

Communication skills

Detail oriented

Structured independent work

Collaboration

Financial awareness

Portuguese language

Norwegian & English proficiency

Job description

It's more than a job In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Are you service-minded, well-organized, and motivated by coordinating complex logistics operations? Would you like to be part of an international environment where you work closely with customers, suppliers, and colleagues to ensure high quality and successful outcomes? If so, this could be the opportunity for you.

We are currently looking for a National Project Logistics Customer Excellence Specialist to join our Marine Logistics team in Bergen. This role is key to ensuring high customer satisfaction, service quality, and operational continuity for some of our most important customers within the marine and offshore sectors.

How you create impact

• Deliver an excellent customer experience by acting as the main point of contact, building strong relationships and ensuring high-quality service throughout the customer journey.
• Coordinate transportation operations by planning, monitoring and managing transport assignments from booking through to delivery, working closely with customers, suppliers and internal teams across all transport modes.
• Create and maintain transport files, ensuring accurate information and a high level of data quality in the relevant systems.
• Monitor shipments, manage any issues or deviations, and contribute to the continuous improvement of daily operations.
• Ensure accurate invoicing, monitor costs and support gross profit follow-up and financial control activities.
• Work closely with Operations, Pricing and other internal teams to ensure smooth and efficient processes for our customers.
• Follow our QSHE principles and contribute to a safe working environment with a strong focus on quality, safety and continuous improvement.

What we would like you to bring

• Experience from Marine logistics, shipping, freight forwarding, or a similar operational environment
• A strong understanding of customer service and customer relationship management
• The ability to work in a structured, accurate, and independent manner
• Strong collaboration and communication skills
• A systematic approach to work with a high attention to detail
• Commercial awareness and an interest in financial performance
• Good IT skills and experience using digital business tools
• Excellent written and spoken communication skills in both Norwegian and English
• Portuguese language skills are a requirement

What's in it for you

• An important role within a global company with ambitious growth objectives
• The opportunity to work with leading customers in the marine and offshore industries
• A collaborative environment characterized by engagement, teamwork, and professional expertise
• Excellent development and career opportunities, both locally and internationally
• The freedom to take ownership and influence your daily work
• Competitive terms and attractive employee benefits

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.