Museum Retail Store Manager: Lead a Dynamic Gift Shop Team

International Spy Museum; Time; On-site; NOK 507,000 - 545,000; Full time

Job summary

The International Spy Museum is seeking a dynamic Retail Assistant Store Manager to lead our fast-paced museum gift shop. This full-time role oversees daily operations, coaches a team of up to 20 Sales Associates, and ensures service excellence for every guest.

This role requires multitasking, strong communication, and a passion for retail. You will manage opening/closing, payroll support, and inventory while upholding merchandising standards and brand integrity.

Qualifications

• High School diploma required; college coursework in business, marketing, merchandising, or hospitality preferred.
• Minimum 3 years of retail management or supervisory experience.
• Experience in staffing, scheduling, cash handling, merchandising, and POS systems.

Responsibilities

• Oversee daily retail operations and supervise up to 20 Sales Associates.
• Provide feedback, coaching, and training on customer service, product knowledge, POS, and attendance.
• Lead opening/closing procedures, including cash handling and reconciliation.
• Support recruitment, onboarding, and training of new staff.
• Assist with sales goals, reporting, payroll, budgeting, and expense monitoring.
• Maintain merchandising standards and visually appealing sales floor with accurate pricing.
• Communicate with Retail Buyers and Leadership on merch quality and opportunities.
• Support logistics with receiving, stocking, and price changes.
• Participate in inventories and loss prevention initiatives.
• Attend department and all-staff meetings and represent the museum professionally.

Skills

Customer service

People management

Communication

Problem solving

Multi-tasking

Education

High School diploma

College coursework preferred

Tools

Outlook

Microsoft Word

Microsoft Excel

Retail POS systems

Job description

The International Spy Museum is seeking a dynamic Retail Assistant Store Manager to lead our fast-paced museum gift shop. This full-time role oversees daily operations, coaches a team of up to 20 Sales Associates, and ensures service excellence for every guest.

This role requires multitasking, strong communication, and a passion for retail. You will manage opening/closing, payroll support, and inventory while upholding merchandising standards and brand integrity.