Moderator - Online Forum Community Manager

PrestigeArch Luxembourg; Oslo; On-site; NOK 147,000 - 176,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Visa assistance

Paid travel

Job summary

PrestigeArch Luxembourg is seeking an Online Forum Community Manager to oversee and grow our company forum. The role demands organized, proactive approach and a passion for community engagement.

You will moderate posts, respond to members, and collaborate with the team to create relevant content while ensuring a welcoming environment and adherence to guidelines.

Qualifications

• Experience moderating online forums or communities.
• Strong understanding of online community dynamics.
• Excellent written and verbal communication skills.
• Proven ability to manage time effectively in a fast-paced environment.
• Passion for building relationships with virtual communities.
• Familiarity with customer service principles is a plus.
• Bachelor's degree in Communications, Marketing, or related field is preferred.

Responsibilities

• Monitor and moderate discussions and posts to ensure they align with guidelines.
• Engage with forum members by responding to comments, questions, and concerns promptly.
• Foster a positive and welcoming environment for all members.
• Develop strategies to increase engagement, membership, and forum growth.
• Collaborate with team to create relevant forum content.
• Address technical issues related to the forum platform.
• Track trends and propose new topics or initiatives.
• Enforce company rules to maintain a safe, respectful community.

Skills

Moderation

Community management

Conflict resolution

Customer service

Education

Bachelor's degree in Communications or Marketing

Job description

Moderator - Online Forum Community Manager

Location: Os, Norway

The Moderator - Online Forum Community Manager will be responsible for overseeing and managing the online community of our company's forum. This role requires a highly organized and proactive individual who is passionate about engaging and growing a community. The ideal candidate will have experience moderating online forums or communities and possess excellent communication and problem-solving skills.

Key Responsibilities:

• Monitor and moderate discussions and posts on company forum to ensure they align with community guidelines
• Engage with forum members by responding to comments, questions, and concerns in a timely manner
• Foster a positive and welcoming environment for all members of the community
• Develop strategies to increase engagement, membership, and overall growth of the forum
• Collaborate with other team members to create relevant content for the forum
• Address any technical issues related to the forum platform
• Keep track of trends and changes in the industry to suggest new discussion topics or initiatives for the forum
• Enforce rules and regulations set by the company to maintain a safe and respectful community

Requirements:

• Previous experience moderating an online forum or community is preferred
• Strong understanding of online community dynamics, including conflict resolution strategies
• Excellent communication skills, both written and verbal
• Proven ability to manage time effectively and prioritize tasks in a fast-paced environment
• Passion for building relationships with virtual communities
• Familiarity with customer service principles is an asset
• Bachelor's degree in Communications, Marketing, or related field is preferred

We offer:

• Competitive salary of 1500$ per month
• Full-time employment
• Assistance with visa application process
• Paid round-trip ticket to Os