Manager, Care Management

Henry Mayo Newhall Hospital; Time; On-site; NOK 1,147,000 - 1,834,000; Full time

Job summary

Henry Mayo Newhall Hospital in Valencia, California, seeks a Manager of Case Management and Social Work to oversee case management, utilization management, and discharge planning 24/7. The role partners with clinical teams to improve patient outcomes.

The ideal candidate holds a California RN license, a BSN, and a track record of leading innovative case management programs, with strong communication, collaboration, and QA skills to drive performance and patient satisfaction.

Qualifications

• Must hold current California RN license and BLS provider certification.
• Experience leading innovative case management programs and discharge planning.
• Strong communication, collaboration and QA skills.

Responsibilities

• Lead 24/7 management of case management, social work, utilization and discharge planning.
• Train, supervise and evaluate team members; set goals and monitor outcomes.
• Ensure regulatory compliance and drive continuous quality improvement.

Skills

Laws & regs knowledge

Standards knowledge

Communication skills

Team leadership

Meditech knowledge

Inter-Qual criteria

Collaboration & negotiation

Quality improvement

PC skills

Education

Bachelor's degree in Nursing

Master's degree preferred

Tools

Meditech

Inter-Qual Criteria

Job description

Pay Range: MANAGER, CASE MANAGEMENT - $121,430.40 to $194,272.00
Your Work Here Matters. Your Career Here Thrives.
Imagine coming to work every day knowing that what you do genuinely changes lives. At Henry Mayo Newhall Hospital, that’s not just a tagline — it’s the reality for every member of our team.
We’re not just a hospital. We’re the heartbeat of the Santa Clarita Valley — a 357-bed, not-for-profit Level II Trauma Center that has been a trusted pillar of this community since 1975. And we’re looking for passionate, driven professionals who want to be part of something bigger than themselves.
Where Clinical Excellence Meets Cutting-Edge Care
Here, you’ll work alongside an award-winning team delivering some of the most advanced medical services in the region, including:

• Comprehensive heart and vascular care
• Advanced stroke treatment
• Cancer care in partnership with Keck Medicine of USC
• Women's imaging and breast health services
• Emergency and trauma care
• Cardiac rehabilitation and wellness programs
  

As a key part of Los Angeles County's STEMI receiving network, we provide lifesaving cardiac intervention through our state-of-the-art Roberta G. Veloz Cardiac Cath Lab. We continuously invest in the latest technology and innovation — which means you’ll always be working at the forefront of modern medicine.
A Culture You’ll Be Proud to Be Part Of
Our vision — To Be the Most Patient-Centric Hospital Anywhere — drives everything we do. But it’s our people who make that vision a reality. Physicians, nurses, staff, and volunteers come together here in a culture rooted in compassion, collaboration, and excellence.
When you join Henry Mayo, you’re not just accepting a job offer. You’re joining a family that genuinely cares — about our patients, our community, and you.
Located in Beautiful Valencia, California
Nestled in the vibrant Santa Clarita Valley, you’ll enjoy an exceptional quality of life both inside and outside of work — with top-rated schools, scenic surroundings, and a welcoming community that generations of families proudly call home.
Ready to make your mark? Join the team that’s been setting the standard for compassionate, innovative healthcare for nearly 50 years. Your next great chapter starts here.
Job Summary
The Manager reports to the Director of the Case Management and Social Work Department and is responsible for providing (24/7) leadership and management of case management, social work, utilization management, and discharge planning. The Manager assists the Director with processes and outcomes of clinical care teams and programs designed to address patients and families' clinical psychosocial and financial needs. Scope of responsibilities includes training, supervision, and evaluation of team members and participation in goal setting, program planning workflow process monitoring regulatory compliance, staff productivity assessment of good customer service quality of work, outcome evaluation, and continuous quality improvement. The Manager represents Henry Mayo Newhall Hospital to internal and external customers, including patients and family physicians, ancillary medical personnel, administration, health plans, and third-party payors.
What You’ll Bring To The Team

• Comprehensive knowledge of laws, regulations and professional standards affecting case management practice in an integrated delivery system: including but not limited to: CMS, Title 22, CHA Consent Manual, and TJC
• Knowledge of ACMA, CMSA, and NASW Standards of Practice
• Excellent verbal and written communication skills
• Ability to promote teamwork and to effectively function in teams, both as a leader and as a team member
• Working knowledge of Meditech and, Inter-Qual Criteria
• Ability to interact effectively with key internal and external constituents using collaboration, negotiation and analytical problem resolution skills
• Effective human relations and interpersonal skills necessary to lead the efforts of diverse health professionals to meet program objectives
• Demonstrated ability to implement continuous quality improvement processes and techniques, including benchmarking and outcomes measurements. PC skills, word processing, spreadsheets and managed care software programs
  

Licensure And Certification

• Current California RN License
• Current BLS Provider Care
• National certification from ANCC, ACMA or Case Management Association of America preferred
  

Education

• Bachelor's degree in Nursing required
• Master's degree preferred
  

Experience

• Experience leading innovative case management programs
• Experience in utilization management and discharge planning required
• Leadership experience in acute case management required
• Experience with clinical assessment for clients with complex medical, emotional and social needs
• Experience planning, leading and organizing the resources of a team preferred
• Strong problem resolution abilities and customer relation skills