Luxury Client Advisor: Craft Omnichannel Experiences

BoF Careers; Oslo; On-site; NOK 420,000 - 520,000; Full time

Job summary

Prada Group is hiring a Client Advisor to deliver an extraordinary luxury customer experience in-store and online. The role focuses on understanding client needs, building lasting relationships, and promoting Prada philosophy and DNA.

You will achieve individual and team sales targets, exemplify product knowledge, and use CRM data to personalize service while embracing omni-channel opportunities and maintaining stock and store operations.

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building a long-lasting relationship with clients.
• Being able to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Fluency in English.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellent service in accordance to the 'client journey ceremony'.
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the store's success.
• Demonstrate an excellent knowledge of products as well as Prada history, culture and DNA.
• Capture Customer data into the Company CRM to connect to the client and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Host and conduct customer appointments in person or via virtual meetings.
• Work in synergy with Back of House, maintaining organized stock room and daily store operations.
• Ensure compliance with company procedures on stock, security, cash activity and reporting.

Job description

Prada Group is hiring a Client Advisor to deliver an extraordinary luxury customer experience in-store and online. The role focuses on understanding client needs, building lasting relationships, and promoting Prada philosophy and DNA.

You will achieve individual and team sales targets, exemplify product knowledge, and use CRM data to personalize service while embracing omni-channel opportunities and maintaining stock and store operations.