L2 Fraud Analyst – Digital Banking & Escalations (Onsite Kuwait)

Capitex; London; Hybrid; NOK 731,000 - 1,149,000; Part time

Benefits offered by this job

Housing allowance during onsite

Laptop provided

Job summary

Capitex is building a fraud operations team for a leading Kuwaiti bank's 24/7 digital fraud function. As an L2 Fraud Analyst you will own the complex end of the alert queue and make risk decisions under bank directions.

The engagement runs six months: two months remote, then relocation onsite to Kuwait City from month 3 to 6. Strong experience in fraud operations, real-time decisioning, and familiarity with major monitoring platforms is required.

Qualifications

• 4+ years in fraud operations within banking or payments.
• Experience with escalation/investigation at L2 level is required.
• Strong written English and risk narration.

Responsibilities

• Investigate and disposition escalated fraud alerts across digital channels.
• Handle complex fraud typologies end-to-end.
• Make and document risk decisions within SLA.
• Provide feedback to L1 analysts and mentor peers.
• Share observations to tune rules and detection.
• Support case documentation to evidential standards.

Skills

Fraud ops

Escalation

Real-time decisions

Tools

FICO Falcon

NICE Actimize

SAS Fraud Management

Job description

Capitex is building a fraud operations team for a leading Kuwaiti bank's 24/7 digital fraud function. As an L2 Fraud Analyst you will own the complex end of the alert queue and make risk decisions under bank directions.

The engagement runs six months: two months remote, then relocation onsite to Kuwait City from month 3 to 6. Strong experience in fraud operations, real-time decisioning, and familiarity with major monitoring platforms is required.