Junior IT Support (Sch) / Resume Booster + Bonus

PERSOL; Novena; On-site; NOK 30,000 - 50,000; Full time

Job summary

A staffing company in Norway is seeking a Junior IT Support professional to perform end user support and troubleshooting for client platform issues. Candidates should have a Higher Nitec or Diploma Certification in Computer/Electronic Engineering and preferably possess 1+ years of related experience. The ideal applicant will be computer literate and comfortable in educational IT environments. This position is on-site with responsibilities involving service management and asset documentation.

Qualifications

• Minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent.
• Preferably 1+ years related experience in Technology Administration.
• Experience in educational IT environments is advantageous.

Responsibilities

• Perform End User Support and Client Management.
• Monitor service levels and document systems configurations.
• Involve in client platform implementation and provide updates.

Skills

Computer literacy in MS Office

Ability to troubleshoot client platform issues

Experience in asset management

Education

Higher Nitec, Diploma in Computer/Electronic Engineering

Job description

Junior IT Support (Sch) / Resume Booster + Bonus

Perform End User Support – Client Management

Perform troubleshooting for client platform related problems.

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Perform service request related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Involve in client platform implementation/upgrade project.

Perform follow-up with vendor on replacement of hardware.

Perform asset management & update asset records.

Perform local server administration to facilitate software distribution & patch management service.

Ensure deliverables meet service level requirement. Propose and implement action plan when required.

Established facility management standards/best practices to ensure operation consistency across project / facility management teams.

Submit progress reports

Job Requirements

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration.
• Computer literacy in MS Office
• Candidates who comfortable to pull / push mobile Karts.
• Advantageous: experience in educational IT environments or school tech support.

Interested candidates may send resumes to ***********@persolkelly.com or apply through the application system. Regret to inform that only shortlisted candidates will be notified.