IT Support Technician

Tise AS; Oslo; On-site; NOK 527,000 - 704,000; Full time

Job summary

A prominent second-hand marketplace in Oslo is seeking an IT Support Technician to enhance its IT support services. The role involves managing day-to-day IT operations for users across multiple locations, ensuring high standards of customer service and technical support. Ideal candidates should possess experience with various end-user hardware and strong communication skills. This opportunity offers a competitive compensation package and a dynamic work environment.

Benefits

Flexible working hours

Healthy work-life balance

Competitive compensation package

Inspiring team environment

Qualifications

• At least 3 years experience supporting end user devices.
• Must have a minimum of 2 years customer service experience.
• Must be available for on-call duties.

Responsibilities

• Provide local IT support for remote and in-office employees.
• Monitor and adhere to IT support targets and goals.
• Perform asset management tasks and maintain orderly organization.

Skills

Technical support

Customer service

Problem-solving

Communication skills

Education

Associate degree or 4 years equivalent experience

Tools

Microsoft Office

Google Workspace

Zoom

MDM tools like Intune

Job description

At Tise, our goal is to make the world favori’tise second hand by making it easy, fun and inspiring to sell and buy second hand through our marketplace. Sustainability is at our core, and we strive to use our voice and platform to help people make more sustainable choices every day. With over 4 million users and a passionate community of Tise’ers across the Nordics, we’ve experienced strong growth in recent years! 🌱

We have now become a part of the eBay family — one of the world’s largest and most established marketplaces. This marks the beginning of an exciting new chapter for Tise, bringing huge opportunities for growth, learning, and impact as we scale our product and technology faster than ever before.

IT Support Technician 💚

The Tise team now counts over 100 people, the majority at our headquarters in Oslo. We are now looking for an IT Support Technician on‑site in Oslo who wants to be a part of our journey and help us take Tise to the next level 🚀

As a IT Support Technician you will handle the day to day operations of the IT onsite support services, providing local and remote IT support and serve as an IT point of contact for employees at the Oslo, Amsterdam, and other EU locations. The role will provide IT guidance to the business and other technicians, while maintaining a high level of customer service and attention to detail.

What you will be responsible for:

• Provide day to day IT support operations for remote and in‑office employees in the Oslo, Amsterdam and other remote EU offices (as assigned). Support operations will cover end user hardware, software, video conferencing, printers, scanners and a variety of handheld devices.
• Monitor and adhere to all established targets as it relates to IT Onsite Support functions, including ticket response, resolution, CSAT, new hire setups, and asset management.
• Proactively raise SLA performance issues to leadership for improvement discussion.
• Perform asset management tasks, inventory, audits, asset returns and disposals at all locations under their responsibility. Maintain clean and orderly organization of equipment storage rooms, adhering to established processes for inventory handling.
• Develop and maintain IT training & knowledge articles, monitoring for accuracy and relevant content, and ensuring flagged articles are addressed in a timely manner.
• Support special projects such as mergers & acquisitions, new office builds, office relocation & decommissions. These projects often require travel to support physical site due diligence, equipment handling, inventory, provisioning, and end user training.
• Participate in BCP activities to support our Facilities, Security and Leadership teams at all eBay locations under scope of responsibility.

Requirements:

• Associate degree or 4 years of equivalent experience supporting Microsoft Office, Google Workspace, and Zoom productivity tools.
• 2 years minimum customer service background
• Must be able to be on‑call up to 7 days at a time (24x7)
• Excellent written and verbal communication skills.
• At least 3 years experience with a variety of end user hardware including Dell/Apple laptops, Xerox printers, Zebra handheld scanners, and Zoom/Polycom VC technology.
• 3 years experience supporting the latest Windows and Mac operating systems in an enterprise environment. Experience with Linux is a plus.
• 3 years experience supporting users with MDM tools such as Intune, Jamf, and SCCM or comparable enterprise products.
• Experience supporting mobile and laptop self‑enrollment processes such as Autopilot, Apple ADE, and Android Enterprise.
• Organized, self‑starter that can manage their time efficiently and multi‑task.
• Must be able to lift up to 50lbs
• Travel as needed (up to 25%)

What we offer:

• Work with a highly dedicated team
• A healthy work‑life balance. We work for ourselves and our users, not corporate clients
• Work on bringing one of Norway's most used apps into the world with eBay
• A possibility to help on the way to a more sustainable planet through engaging young people everywhere in buying second hand
• Competitive compensation package, flexible working hours, and an inspiring team environment
• A colorful, social, and fun office in the heart of Oslo

If this sounds interesting, don't hesitate to reach out and apply by sending in your CV and a motivational letter (in English). We will be inviting candidates for interviews continuously! ⭐️

Are you curious about the culture in Tise and who the Tisees are? Check out our instagram profile where we share pictures from the day to day life in Tise. https://www.instagram.com/tiseteam/

At Tise, we’re proud to be a diverse team representing several nationalities, with English as our working language. We believe that diversity strengthens our work and that’s why we encourage all qualified candidates to apply—regardless of age, gender, disability, religion, ethnic background, or gaps in your CV.

Application deadline: 5th of December