IT Desktop Support- Trondheim,

Axiom Technologies; Trondheim; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading IT services provider in Trondheim is seeking a capable IT support resource to coordinate activities ranging from simple tasks to more complex plans. The role involves providing onsite and on-call assistance for desktop computing issues, ensuring timely service delivery and high-quality end-user support. Candidates should have at least 2 years of relevant experience and certifications like CompTIA A+ or MCITP.

Qualifications

• 2+ years of relevant experience in IT support.
• Ready to travel locally within 12-18 miles.
• Ability to handle different PC operating systems.

Responsibilities

• Coordinate IT support operations from simple tasks to complex plans.
• Provide onsite and on-call assistance to end-users.
• Ensure timely and accurate service delivery.

Skills

Operating System/Peripherals troubleshooting

MS Office tools installation and troubleshooting

Customer service

Troubleshooting skills

Time management

Field experience

Education

CompTIA A+

MCITP (desktop)

MOS Certification

Job description

Overview

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate activities ranging from simple tasks to more complex plans. The role provides onsite/on-call assistance to end-users within the organization’s desktop computing environment to ensure timely and accurate service delivery.

Responsibilities

• Coordinate activities from simple tasks to complex plans as part of IT support operations.
• Provide onsite and on-call assistance to end-users within the desktop computing environment.
• Ensure timely and accurate service delivery and high-quality end-user support.

Experience and Technical Skills

• Operating System/Peripherals troubleshooting.
• Handling different PC operating systems (Windows 7/8 and 10).
• Hardware and software installation (understanding deployment tools like SCCM).
• Basic knowledge of Standard Operating Environment (SOE) and group policies.
• Printer support.
• Strong knowledge of MS Office tools installation and troubleshooting.
• Excellent customer service and people skills.
• Field experience supporting a variety of technologies and services.
• Advanced technical abilities with solid troubleshooting skills for Windows, Apple, and virtual operating systems.
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
• In-depth knowledge of Windows OS (e.g., XP, Vista, Windows 7, 10), Microsoft Office applications, PC/Laptop hardware, peripherals (including printers), and mobile devices.
• Basic knowledge of Active Directory, Exchange, Apple OS, SCCM.
• Ready to travel as required (local travel within 12-18 miles).

Qualifications

• IT qualifications: At least one of the following — PC/Laptop OEM Maintenance Certification, CompTIA A+, MCITP (desktop), MOS Certification.
• Experience in a similar role: 2+ years of relevant experience. Freshers and IT students with IT backgrounds are welcome.
• Freelancers can apply.

What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to the provided contact.