IT Desktop Support- Tromso,

Axiom Technologies; Tromsø; On-site; NOK 30,000 - 45,000; Full time

Job summary

A global IT services provider in Tromsø is seeking an IT Support Specialist to provide onsite assistance to end-users. The role involves troubleshooting various operating systems and managing desktop computing tasks. Ideal candidates have 2+ years of experience, relevant IT certifications, and strong communication skills. This position requires on-site support and may involve travel within the region.

Qualifications

• 2+ years experience in IT support is preferred.
• Basic knowledge of Active Directory and Exchange.
• Willingness to travel as required.

Responsibilities

• Provide onsite/on-call assistance to end-users.
• Troubleshoot computer operating systems and peripherals.
• Manage time and resources effectively.

Skills

Customer service skills

Analytical and problem-solving skills

Communication skills

Education

IT certifications (CompTIA A+, MOS, etc.)

2+ years in a similar role

Tools

SCCM

Active Directory

Job description

Overview

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Responsibilities

• Provide onsite/on-call assistance to end-users within the desktop computing environment to ensure timely and accurate service delivery.
• Coordinate activities and plans ranging from simple tasks to complex projects.
• Troubleshoot computer operating systems and peripherals; support multiple OS environments (Windows 7/8/10, Apple OS, and virtual operating systems).
• Perform hardware and software installation, including deployment tools (e.g., SCCM).
• Provide printer support and basic MS Office installation and troubleshooting.
• Utilize strong customer service and communication skills to interact with end users and stakeholders.
• Manage time and resources effectively to meet or exceed expectations in high-profile situations while maintaining professionalism.

Qualifications

• Experience: 2+ years in a similar role. Freshers and IT students are welcome but should have an IT background.
• At least one of the following IT qualifications: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) in the desktop area, Microsoft Office Specialist (MOS).
• Experience with Windows OS (e.g., XP, Vista, Windows 7, 10), PC/Laptop hardware, PC/Laptop peripherals (including printers), and mobile devices.
• Basic knowledge of Active Directory, Exchange, and SCCM.
• Willingness to travel up to 12-18 miles as required. Freelancers can apply.
• Strong analytical and problem-solving abilities, excellent end-user computing skills, and strong communication skills (oral and written).