IT Desktop Support Engineer

SkySys; Oslo; On-site; NOK 450,000 - 600,000; Full time

Job summary

A technology services company in Oslo is seeking an IT Desktop Support Technician for a long-term onsite contract. The role requires a minimum of 2-3 years in IT infrastructure support and skills in troubleshooting hardware, software, and OS issues. A strong candidate will have excellent communication skills and experience with ticketing tools. Applicants with an Associate Degree in Electronics or CompTIA A+ certification are preferred. The position involves hands-on activities and flexible schedule availability.

Qualifications

• Minimum 2 to 3 years of experience providing IT infrastructure support.
• Experience in installing and troubleshooting desktops, printers, and peripherals.
• Knowledge of TCP/IP, DNS, DHCP, VPN, RDP.

Responsibilities

• Provide IT desktop support.
• Troubleshoot hardware, software, and OS issues.
• Perform hands-on activities at sites.

Skills

Technical support

Troubleshooting

Customer management

Communication skills

Network cabling

Problem management

Education

Associate Degree in Electronics

CompTIA A+ certification

Tools

ServiceNow

Remedy

Job description

Job Title: IT Desktop Support Technician

Job Type & Location:

Onsite | Kjelsasveien 161, Oslo, Norway | Long-term contract

Job Requirements:

1. Technical Skills: Minimum 2 to 3 years of experience providing IT infrastructure support, troubleshooting hardware, software, and OS issues, ensuring compliance with hardware warranty and security policies.
2. Experience in installing, troubleshooting, and repairing desktops, printers, laptops, and peripherals.
3. Basic knowledge of LAN/WAN setup and concepts.
4. Ability to perform hands-on activities at sites, including lifting equipment up to 50 lbs.
5. Expertise in desk-side support, PC repair, and basic administration of Windows, Mac, or Linux OS.
6. Knowledge of TCP/IP, DNS, DHCP, VPN, RDP.
7. Support for peripherals and networking hardware, including monitors, keyboards, mice, printers, routers, switches, firewalls, etc.
8. Strong troubleshooting skills, especially in network cabling and system issues.
9. Experience in call analysis and problem management.
10. Excellent communication skills, ability to meet deadlines, and proactive ownership of tasks.
11. Preferred qualifications include an Associate Degree in Electronics, CompTIA A+ certification, and vendor certifications (Dell, Toshiba, Lenovo).
12. Experience with ticketing tools like ServiceNow or Remedy.

Non-Technical Skills:

1. Good customer management, communication, and interpersonal skills.
2. Ability to work independently or in a team, with minimal supervision.
3. Flexible schedule availability.

This job posting is active and accepting applications.