Insurance Operations Manager - Expert

Mercor; Oslo fylke; On-site; NOK 765,000 - 918,000; Full time

Job summary

Mercor is partnering with a leading AI lab to train frontier models for insurance reasoning. We seek Policy Administration and Insurance Operations Managers to design policy-processing scenarios, evaluate model outputs against standards, and deliver practical feedback to improve AI behavior.

Applicants should have hands-on policy administration experience and a deep understanding of the policy lifecycle. The role involves onboarding and ongoing calibration sessions to align model outputs with

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing or policy-processing management.
• Strong understanding of the policy lifecycle from intake to record retention.
• Hands-on experience with policy administration systems and workflow controls.
• Ability to translate requirements into precise operational steps and checklists.
• Excellent written communication, process discipline and attention to detail.

Responsibilities

• Design realistic scenarios for application intake, binding, issuance, endorsements, billing, renewals and document delivery.
• Create work products such as processing instructions, transaction reviews and quality checks.
• Write reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against rubrics for procedural accuracy and completeness.
• Identify issues like incorrect dates, missing docs, or misaligned underwriting decisions.
• Provide written feedback to improve model behavior.
• Participate in onboarding hours and calibration sessions.

Skills

Policy administration

Insurance operations

Quality assurance

Operational processes

Tools

Policy administration systems

Job description

Compensation: all experts are paid a flat $800 upon successful completion of the onboarding process, which we estimate takes approximately 10 hours. After successfully completing onboarding, you will be converted to $80/hour.

About the Role

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.

We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.

What You'll Do

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery

• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks

• Write "golden" reference responses at experienced insurance-operations quality

• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards

• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions

• Provide written feedback the research team uses to improve model behavior

• Participate in onboarding office hours and calibration sessions

You're a Good Fit If You

• Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management

• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention

• Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes

• Can translate policy and procedural requirements into precise operational steps

• Demonstrate excellent written communication, process discipline, and high attention to detail

• Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions

Bonus Qualifications

• Experience across multiple P&C lines or insurance platforms

• Billing, premium audit, producer licensing, or forms-management experience

• Experience implementing or testing a policy administration system

• Lean, Six Sigma, project-management, or operations credential

• Experience leading service teams or establishing operational controls

Role Highlights

• Minimum 20 hours per week (ideally 40+)

• Role starts immediately, applications reviewed on a rolling basis