Insurance Claims Manager (m/f/d)

Willis Towers Watson; Oslo; On-site; NOK 600,000 - 900,000; Full time

Job summary

An international consultancy firm in Oslo is seeking an experienced Insurance Claims Manager to lead claims strategy and execution. Candidates should have extensive industry experience and a broad network. Responsibilities include guiding clients on claims strategy, ensuring compliance with Norwegian law, and promoting claims services. Senior hires may also include team leadership roles. Competitive salary and career development opportunities are offered.

Qualifications

• Extensive experience in the industry
• Broad network in the industry
• Relevant formal education, e.g., post-secondary education or university education
• Theoretical knowledge that can be reported through certificates or equivalent
• Ability to articulate strategy to clients
• Successful practical experience in a similar role for at least 3 years

Responsibilities

• Lead claims strategy and execution for high-value and complex insurance cases
• Provide guidance on policy interpretation, insurer obligations, and dispute resolution
• Promote claims services and FACC offerings in client meetings
• Contribute to internal claims forums and process improvements
• Foster collaboration across teams and offices
• Help shape value propositions aligned with WTW’s strategic goals
• Apply project management principles to prioritize and manage workload
• Ensure claims handling aligns with Norwegian insurance law and industry practices
• Liaise with legal teams to support client advocacy and insurer negotiations
• Advise clients on claims strategy and coverage decisions
• Work with Loss Adjusters where appropriate

Job description

Role Overview

Willis Norway is seeking an Insurance Claims Manager to join our Risk & Broking team. We welcome applicants across seniority levels, and the role will be tailored to the successful candidate’s experience. The scope and seniority of the position will be defined by the candidate’s capabilities. For more senior hires, team leadership responsibilities may be included. It is a requirement that the role is experienced in global claims handling for companies out of the Nordics.

Key Responsibilities

• Lead claims strategy and execution for high-value and complex insurance cases
• Provide guidance on policy interpretation, insurer obligations, and dispute resolution
• Promote claims services and FACC offerings in client meetings
• Contribute to internal claims forums and process improvements
• Foster collaboration across teams and offices
• Help shape value propositions aligned with WTW’s strategic goals
• Apply project management principles to prioritize and manage workload

Claims Handling Experience

• Ensure claims handling aligns with Norwegian insurance law and industry practices
• Liaise with legal teams to support client advocacy and insurer negotiations
• Advise clients on claims strategy and coverage decisions
• Work with Loss Adjusters where appropriate
• Legal background is a strong advantage

Sales & Client Development

• Drive legal-focused claims offerings in RFP submissions
• Develop industry-specific strategies to attract new clients
• Ensure client satisfaction through legally sound claims outcomes

Ongoing Service

• Deliver excellent client experiences and outcomes
• Support the team in claims management
• Structure claims processes and documentation (manuals, workflows, etc.)

For senior hires we are also considering Team Leadership

• Stabilize and grow the team with a 3-year development plan
• Cultivate a “One-Willis” culture and cross-team collaboration
• Mentor junior claims professionals and support career development

Qualifications

• Extensive experience in the industry
• Broad network in the industry
• Relevant formal education, e.g. post-secondary education or university education
• Theoretical knowledge that can be reported through certificates or equivalent
• Ability to articulate strategy to clients
• Successful practical experience in a similar role for at least 3 years

Core Values

• Client Focus We are driven to help our clients succeed
• Team Work When you get one of us, you get all of us
• Integrity Our clients invest more than their time and money with us
• Respect We listen to and learn from each other
• Excellence We strive to lead and sustain excellence