Insights Platform Success Specialist

Unacast; Oslo; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading location intelligence provider in Oslo is seeking a Customer Success Specialist to guide customers from initial interactions with their product to long-term adoption. The ideal candidate has over 2 years of experience in customer support or success and strong communication skills. This role offers a hybrid working model and requires collaboration across teams to ensure customer satisfaction and product adoption.

Qualifications

• 2+ years in customer support, customer success, or a client-facing role.
• Comfortable working with SaaS platforms, analytics tools, or data-driven products.
• Excellent written and verbal communication skills in English.

Responsibilities

• Guide new customers through onboarding and initial platform setup.
• Respond to customer questions via email and video calls.
• Monitor customer health to identify risks, ensure retention, and surface growth opportunities.

Skills

Customer support experience

Communication skills

SaaS familiarity

Problem-solving mindset

Proactive listener

Tools

Hubspot

Gong

Job description

A leading location intelligence provider in Oslo is seeking a Customer Success Specialist to guide customers from initial interactions with their product to long-term adoption. The ideal candidate has over 2 years of experience in customer support or success and strong communication skills. This role offers a hybrid working model and requires collaboration across teams to ensure customer satisfaction and product adoption.