Hybrid SaaS Customer Success for Insights Platform

Gravy Analytics; Oslo; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

A global location intelligence provider is seeking a Customer Success Specialist to guide customers through onboarding and ensure product success. This role involves supporting users, troubleshooting issues, and driving customer engagement to improve retention and growth. Ideal candidates have experience in customer support and a proactive approach to problem-solving. Join a hybrid team in Oslo with opportunities for professional growth.

Qualifications

• 2+ years in customer support, customer success, or a client-facing role.
• Comfortable working with SaaS platforms, analytics tools, or data-driven products.
• Excellent written and verbal communication skills in English.

Responsibilities

• Guide new customers through onboarding and initial platform setup.
• Respond to customer questions via email and video calls.
• Monitor customer health to identify risks and ensure retention.

Skills

Customer support experience

SaaS platform experience

Excellent communication skills

Problem-solving mindset

Empathetic listener

Tools

Hubspot

Gong

Job description

A global location intelligence provider is seeking a Customer Success Specialist to guide customers through onboarding and ensure product success. This role involves supporting users, troubleshooting issues, and driving customer engagement to improve retention and growth. Ideal candidates have experience in customer support and a proactive approach to problem-solving. Join a hybrid team in Oslo with opportunities for professional growth.