Head of Services Innovation & Impact

INDEPENDENT AGE; London; Hybrid; NOK 745,000 - 910,000; Full time

Benefits offered by this job

28 days annual leave

Pension with life assurance

Learning & development opportunities

Job summary

Independent Age is seeking a Head of Services Development to shape the future of its information, advice and external training services. You will lead strategy-driven improvements, work with cross‑functional teams and partners, and use data to drive decisions and demonstrate impact.

The role emphasizes collaboration, learning, and continuous improvement, with a focus on delivering measurable outcomes for older people facing financial hardship. Hybrid working in London applies.

Qualifications

• Experience of leading complex projects and organisational change.
• Ability to translate strategy into delivery and collaborate across teams.

Responsibilities

• Lead service development, innovation, quality, evaluation and strategic change across information, advice and external training.
• Translate strategy into practical improvements and identify opportunities for impact and collaboration.
• Use data, insight and evidence to drive decision-making and demonstrate value.
• Work with colleagues and external partners to deliver improved services and learning.
• Establish evaluation frameworks and monitor performance to show outcomes.

Skills

Strategic leadership

Change management

Data-driven decision making

Stakeholder engagement

Analytical thinking

Job description

Independent Age is seeking a Head of Services Development to shape the future of its information, advice and external training services. You will lead strategy-driven improvements, work with cross‑functional teams and partners, and use data to drive decisions and demonstrate impact.

The role emphasizes collaboration, learning, and continuous improvement, with a focus on delivering measurable outcomes for older people facing financial hardship. Hybrid working in London applies.