Global Wellness Manager

Belmond; London; On-site; NOK 1,142,000 - 1,522,000; Full time

Benefits offered by this job

Complimentary stays

Medical & dental

Pension plan

Annual leave 25 days

Employee assistance programs

Job summary

Belmond seeks a leader in Wellness Operations to translate our Wellness Vision into practical initiatives across hotels, trains, safaris and boats. You will drive processes, tools and best practices, collaborating with Property Business Leaders to deliver Wellness Concepts and Initiatives across the portfolio.

You will also animate the Global Wellness Community, train teams along the guest journey, and research innovations to keep Belmond at the forefront of wellbeing in luxury hospitality.

Qualifications

• Minimum 5 years of experience in a wellness environment (luxury hospitality preferred).
• Experience in international luxury environments or with international partners.
• Proven track record of implementing wellness initiatives.
• Strong project management skills.
• Keen understanding of brand and marketing.
• Strong analytical skills with data interpretation and advanced Excel.

Responsibilities

• Translate Belmond Wellness Vision into operational reality across hotels, trains, safaris and boats.
• Develop and implement processes, frameworks, tools and best practices for Wellness Operations across Belmond.
• Collaborate with Property Business Leaders to develop Wellness Concepts and Initiatives.
• Animate the Belmond Wellness Community and drive ongoing training of employees across the guest journey to increase wellness awareness.
• Research new Wellness innovations within and outside hospitality.

Skills

Wellness experience

Project management

Brand & marketing

Analytical skills

Advanced Excel

Communication skills

Negotiation skills

Entrepreneurial mindset

International luxury

Tools

Excel

Job description

MAIN DUTIES AND RESPONSIBILITIES:

Operations Support

• Supportstranslation ofBelmond’sWellnessVision into Operational reality across the individual hotels, trains,safarisand boats of Belmond, with a focus onwellness practices of each location.

• Formulatesand implementsprocesses, frameworks,toolsand best practicespertaining totheWellnessOperations across Belmond, driving a culture of excellence.

• Works closely withtheProperty Business Leaders to actively develop and support implementationofWellnessConcepts and Initiatives.

• Supports the animation of the global Belmond Wellness Community &drives ongoing trainingof ouremployeesacross the guest journeytoincreaseawareness and understandingofWellness in Operations.

• ConductsresearchofnewWellnessinnovationswithin and outside the hospitality industry.

Partnership Management

• Coaches and collaborates withPropertyBusinessLeaders intheidentification,selection and contracting of strategic Wellnesspartnershipsin line with individual property positioning.

• Ensures bestin classpartnershipresults between individual properties and Wellness partners.

Financial Performance

• Developsand implementsWellness Activations whichbenefitthe wellbeingof our guests, whilst driving satisfaction,revenue, profit& PR

• Monitors the Wellnessperformanceon an ongoing basis,identifyingopportunities and solutions to enhance performance

Development and Renovations

• LeadsWellness market studies for new locations and hotels, trains,safarisand boats of Belmond.

• Workscloselywiththe GlobalHeadof Wellness & Guest Experiencetodeliverappropriate.Wellness conceptsand physical facilities in new and renovated properties.

• Supervisepre-opening Wellnesspreparations and activities whererequired.

• Minimum 5 years of experience in a wellness environment (either within or external to luxury hospitality industry).

• Experience working in international luxury environments or with international partners and clients.

• Proven track record of implementing and running successful wellness initiatives and environments.

• Strong Project Management skills and knowledge.

• Keen understanding of and experience with brand and marketing.

• Strong analytical skills and ability to interpret data sets, advanced excel skills.

• A passion for wellness and wellbeing, with a strong personal interest in the area

• High motivation and proactive approach to identifying opportunities for enhancing guest experience and driving business growth.

• A curious mindset, with an entrepreneurial approach and a focus on driving action, highly motivated by the opportunity to help shape the future of Wellness for both Belmond guests and teams.

• Excellent communication and negotiation skills.

• Ability to work under pressure and meet deadlines.

What We Offer

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation,perksand benefits including:

• Complimentary and preferred rate experiences at our iconic destinations

• Private medical insurance and dental plans

• Group pension plan

• 25 daysof annual leave (excludes UK bank holidays)

• Lifestyle and employeeassistanceprograms

Onsite gym facilitiesWe strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

This is your moment.

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safarilodges, Belmond’s Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories.With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world’s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).