Fixed Term Associate - HR Help Center Coordinator

Capital One; Oslo; On-site; NOK 30,000 - 50,000; Part time

Job summary

Capital One in Alabang is seeking a Fixed Term Associate to support the HR Help Center. You will handle Tier 1 inquiries, coordinate Tier 2 escalations, and assist with HR projects and development updates. Fresh grads or those with relevant experience are welcome.

Applicants should have HRIS and case-ticketing tool experience, familiarity with cloud contact systems, and strong communication and analytical skills. Willingness to work on-site in Alabang is required.

Qualifications

• Educational background: college graduate in Psychology, Business Admin or related field.
• Fresh grad or with relevant work experience.
• Knowledge and experience in HR Contact Center systems.
• Experience with HRIS tools such as Workday, SAP or PeopleSoft.
• Experience with case ticketing tools like Salesforce, ServiceNow or Siebel.
• Knowledge of Google Workspace (Gsuites).
• Analytical and customer-focused mindset.
• Strong written and oral communication skills.
• Flexible with working schedules and willing to work in Alabang.

Responsibilities

• Provide functional support in the HR Help Center sub-function.
• Process associates’ concerns via HRIS, case ticketing tools and telephone platform.
• Handle Tier 1 cases within agreed timelines; escalate Tier 2 as needed.
• Coordinate and assign Tier 2 cases to appropriate HR functions.
• Support special projects and logistics for department-wide programs/events.
• Discuss development plans with manager and provide progress updates for reviews.

Skills

HR Help Center knowledge

Cloud contact system

HRIS tools

Case ticketing tools

Gsuites

Analytical skills

Customer focus

Communication skills

Flexible schedules

Willing to work in Alabang

Education

College graduate in Psychology or Business Admin

Fresh grad or relevant experience

Tools

Salesforce

ServiceNow

Workday

SAP

Siebel

Google Workspace

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Fixed Term Associate - HR Help Center Coordinator

Summary:

To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.

General Responsibilities

• Provides functional support in the assigned sub-function, including but not limited to:
• HR Help Center:
  • Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
  • Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)
  • Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
  • May be assigned / rotated across related sub-functions in Help Center
  • Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events
  • People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.
  • May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR
  • Other job-related duties that may be assigned from time to time.

Basic Qualifications

• Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course
• Fresh grad or preferably with relevant work experience.
• Has a knowledge and experience in HR Contact Center using
• Amazon Connect or any cloud contact system
• Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
• Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel
• Has a knowledge and experience in Gsuites
• Must possess analytical skills and customer focus.
• Good oral and written communication skills for business correspondences
• Must be flexible with working schedules, depending on business needs.
• Must be willing to work in Alabang, Muntinlupa City.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]