Financial Counsellor

National Healthcare Group Polyclinics; Novena; On-site; NOK 40,000 - 58,000; Full time

Job summary

A healthcare organization in Vestland, Norway, is seeking a Financial Counsellor to assist patients with financial matters related to their healthcare. The role involves counseling patients on financial programs, assessing their financial eligibility, and managing medical bills. Ideal candidates will have a diploma in a relevant field and at least 2 years of experience, preferably in healthcare. This position may require working on alternate Saturdays.

Qualifications

• At least 2 years of working experience, preferably in customer service or healthcare.
• Ability to work independently in a fast-paced environment.
• Experience in social/community services is a plus.

Responsibilities

• Counsel and explain patients about MediCare Assistance scheme.
• Assess patients' financial status and eligibility.
• Process medical bills waiver for eligible patients.

Skills

Good proficiency in MS Office applications

Strong organisational skills

Good interpersonal skills

Education

Diploma in Accounting / Business / Commerce / Economics

Job description

National Healthcare Group Polyclinics – Novena

A Financial Counsellor is required to report to both Finance and Operations departments. The role is responsible for counseling patients on the use of CPF (Central Provident Fund) Medisave accounts, explaining chronic care management packages available at our polyclinics, processing case documents, and working with polyclinic staff to provide a wonderful visit experience for patients. The Financial Counsellor is expected to perform all of the following areas of financial counseling functions:

• Counsel and explain to patients the principle and ruling of MediCare Assistance scheme.
• Assess patients' financial status and eligibility.
• Assess and perform medical bills waiver for eligible patients.
• Counsel patients on managing their medical bills settlement during assessment.
• Attend to patients' enquiries and assist in the application for medical subsidy & financial assistance schemes.
• Ensure the completeness of application submitted.
• Ensure proper filing and safekeeping of Medisave Authorization Form (MAF).
• Perform reconciliation of MAF (Medisave Application Form) against Medisave sign‑up in the system on a daily basis.
• Conduct peer audit check on MediCare Assistance.
• Perform checks on documents submitted to Finance department for patient refund voucher, waiver, etc.
• Operate as Business Office for clinic by acting as the main contact for Finance department on finance‑related matters.
• Provide support to clinic staff as & when requested.
• Any other responsibilities as assigned by the supervisors.

Requirements:

• Diploma holders in Accounting / Business / Commerce / Economics with at least 2 years of working experience. 1 to 2 years working experience in customer service, healthcare setting or social/community services will be an added advantage.
• Able to work on alternate half Saturday.
• Good proficiency in MS Office applications such as MS Excel.
• Strong organisational skills, meticulous and able to work independently in a fast‑paced environment.
• Good interpersonal skills to relate to people.

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