Data Center Operations Manager
Milestone Technologies, Inc.
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Job summary
Milestone Technologies is seeking an experienced Data Center Operations Manager to lead an on-site team in Norway, overseeing deployment, commissioning, and ongoing operation of a mission-critical AI data center. You will partner with customer engineering, facilities, and vendors to ensure reliability, safety, and efficiency of high-density infrastructure.
The role requires strong leadership, a background in data center environments, and collaboration across cross-functional teams.
Qualifications
- Minimum 8–10 years in Data Center Operations or related fields.
- Experience leading technical teams in production environments.
- Strong understanding of high-availability architectures and operation resilience.
Responsibilities
- Lead on-site data center operations team day-to-day.
- Provide technical leadership and hands-on support during incidents.
- Coordinate preventive maintenance and change management activities.
- Collaborate with customer engineering and facilities teams during upgrades and expansions.
Skills
Tools
Job description
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
About Milestone Technologies
Milestone Technologies is a global IT services and digital transformation company delivering managed services and professional solutions to many of the world's most innovative organizations. We are seeking an experienced Data Center Operations Manager to support one of our strategic AI infrastructure customers as they expand next-generation data center operations in Norway.
This role offers the opportunity to lead a local operations team supporting advanced AI infrastructure, mission-critical facilities, and high-performance computing (HPC) environments while partnering closely with customer engineering and operations teams.
Position Summary
The Data Center Operations Manager is a hands-on leadership position responsible for supporting the deployment, commissioning, and ongoing operation of a mission-critical AI data center.
Serving as Milestone's on-site operational leader, this individual provides day-to-day leadership for a team of technicians and engineers while remaining actively engaged in technical operations. The Operations Manager partners closely with customer engineering, facilities personnel, contractors, and vendors to help ensure reliable, safe, and efficient operation of critical infrastructure.
This role combines technical leadership, operational execution, employee development, and customer partnership to support one of the world's most advanced AI computing environments.
Permanent Full-Time (Norway)
This position is based in Gaupne, Norway, supporting long-term customer operations.
Employment will be provided in accordance with the Norwegian Working Environment Act (Arbeidsmiljøloven) and applicable company policies.
Professional proficiency in English is required. Norwegian language skills are considered beneficial but are not required.
- Lead the daily activities of Milestone's on-site data center operations team.
- Provide technical leadership while remaining actively involved in day-to-day operational activities.
- Serve as the primary escalation point for operational incidents involving Milestone personnel.
- Coordinate work assignments, priorities, and resource allocation across multiple operational activities.
- Foster a culture centered on safety, accountability, operational excellence, and customer service.
- Support the reliable operation of enterprise server, storage, networking, and supporting infrastructure.
- Participate in hardware installation, maintenance, troubleshooting, break/fix activities, and infrastructure lifecycle management.
- Support commissioning, equipment validation, operational readiness, and infrastructure acceptance activities.
- Partner with customer engineering teams during maintenance events, infrastructure upgrades, and expansion projects.
- Support operations involving high-density AI, GPU, HPC, and liquid-cooled infrastructure where applicable.
- Coach, mentor, and develop technicians and engineers through daily leadership and technical guidance.
- Conduct performance management, employee development, and career coaching activities.
- Promote collaboration, knowledge sharing, and continuous learning across the team.
- Support recruiting, onboarding, workforce planning, and employee retention initiatives.
- Coordinate preventive maintenance activities, operational readiness, and change management processes.
- Lead incident response activities and facilitate root cause analysis (RCA) following operational events.
- Develop and continuously improve SOPs, MOPs, EOPs, and operational documentation.
- Identify opportunities to improve operational efficiency, automation, scalability, and service quality.
- Monitor operational metrics and recommend improvements that enhance customer satisfaction and service delivery.
- Coordinate activities involving vendors, contractors, and colocation providers.
- Support inventory accuracy, asset lifecycle management, and equipment tracking using DCIM and IT asset management systems.
- Assist with procurement planning and operational resource forecasting.
- Promote a strong Health, Safety & Environment (HSE) culture.
- Ensure Milestone personnel comply with customer safety policies, Norwegian workplace regulations, and operational procedures.
- Participate in emergency preparedness exercises, risk assessments, and continuous safety improvement initiatives.
- Build and maintain strong working relationships with customer engineering, facilities, and operations teams.
- Provide operational reporting, incident updates, and executive-level communications.
- Support customer meetings, operational reviews, and continuous improvement initiatives.
- Professional proficiency in English (written and verbal)
- Norwegian language skills are advantageous but not required
- Strong knowledge of enterprise server, storage, networking, and structured cabling infrastructure.
- Experience supporting mission-critical data center environments.
- Strong understanding of high-availability architecture, redundancy, and operational resilience.
- Experience supporting electrical and cooling infrastructure within enterprise data centers.
- Familiarity with Linux administration and enterprise networking technologies.
- Experience with DCIM, CMDB, ITSM, and asset management platforms such as ServiceNow, Jira, NetBox, Sunbird, or equivalent.
- Strong troubleshooting, incident management, and root cause analysis skills.
- Excellent organizational, communication, documentation, and leadership abilities.
- Ability to perform effectively within fast-paced, high-availability production environments.
Minimum 8–10 years of experience in one or more of the following:
- Data Center Operations
- Infrastructure Engineering
- Critical Facilities
- Telecommunications Infrastructure
- Industrial Automation
- Manufacturing Operations
- Utilities or Power Generation
- Defense Infrastructure
- Maritime Engineering
- Mission-Critical Operations
- Leading technical teams within production environments.
- Supporting large-scale infrastructure deployments or commissioning activities.
- Managing operational incidents and leading root cause investigations.
- Coordinating vendors, contractors, and cross-functional engineering teams.
- Employee coaching, mentoring, performance management, and workforce development.
- Building operational processes that improve reliability, scalability, and customer satisfaction.
Experience with one or more of the following is highly desirable:
- AI, GPU, or High-Performance Computing (HPC) environments
- Liquid-cooled data centers
- Building Management Systems (BMS)
- Electrical Power Monitoring Systems (EPMS)
- SCADA platforms
- Infrastructure automation
- Capacity planning
- Sustainability and energy efficiency initiatives
- ISO 27001, SOC, PCI-DSS, or comparable operational compliance frameworks
- ITIL Foundation
- CompTIA Server+
- CompTIA Network+
- Cisco CCNA
- Juniper JNCIA
- Project Management Professional (PMP) or equivalent
- Schneider Electric Data Center Certifications
- Uptime Institute Certifications
- Leadership or management certifications
Equivalent military experience, technical training, and relevant industry certifications will also be considered.
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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