DA Claims Team Leader

Lawes Insurance Recruitment; London; Hybrid; NOK 625,000 - 736,000; Full time

Job summary

A leading insurance recruitment firm seeks a Delegated Authority Claims Team Leader to manage the DA Claims team in London. Responsibilities include overseeing operations, ensuring compliance with regulations, and delivering first-class service. The ideal candidate has experience in Delegated Authority claims within the London Market and strong leadership skills. The role offers a hybrid work model, requiring one day a week in the office.

Responsibilities

• Manage the day-to-day operations of the DA Claims team.
• Ensure high professional standards and continual improvement.
• Oversee the preparation and review of bordereaux.
• Maintain and update financial and claims records.
• Produce claims and earned-to-incurred statistics.
• Manage and authorise claims payments and liaise with Accounts.
• Build and maintain strong working relationships with stakeholders.
• Ensure compliance with company policies and FCA regulations.
• Monitor workloads, service levels, and SLAs.
• Support training and implementation of new enhancements.

Skills

Previous experience in a similar Delegated Authority claims role within the London Market

Strong understanding of DA contracts and processes

Knowledge of CLASS, ECF, IMR, and other London Market systems

Excellent communication and leadership skills

Job description

Job Title: Delegated Authority Claims Team Leader
Salary: £55,000
Location: London / Remote – max 1 day a week in Office

PURPOSE OF ROLE

An excellent opportunity to join a leading Lloyd’s Broker as a Team Leader for the Delegated Authority Claims team. You’ll be responsible for managing the day-to-day running of the DA Claims team, ensuring operational efficiency, regulatory compliance, and first-class service delivery to coverholders. This role offers a blend of leadership, technical oversight, and process improvement within a dynamic and growing business.

RESPONSIBILITIES

• Manage the day-to-day operations of the DA Claims team, including appraisals, development, and performance management.
• Ensure high professional standards and continual improvement in service delivery.
• Oversee the preparation and review of bordereaux.
• Maintain and update financial and claims records.
• Produce claims and earned-to-incurred statistics, working with other teams as required.
• Manage and authorise claims payments and liaison with Accounts.
• Build and maintain strong working relationships with clients, TPAs, insurers, and internal stakeholders.
• Ensure compliance with company policies, procedures, and FCA regulations including Consumer Duty and CASS.
• Monitor workloads, service levels, and SLAs across the team to ensure timely delivery.
• Support training, system testing, and implementation of new enhancements.
• Handle escalations and ensure effective issue resolution.

DAY-TO-DAY

• Leading a team of Claims Technicians within the Delegated Authority Claims function.
• Reviewing claims activity, financial accuracy, and performance metrics.
• Producing daily, weekly, and monthly KPI reports.
• Managing workflow allocation and ensuring adherence to SLAs.
• Providing technical support and guidance to team members.

SKILLS

• Previous experience in a similar Delegated Authority claims role within the London Market.
• Strong understanding of DA contracts and processes.
• Knowledge of CLASS, ECF, IMR, and other London Market systems.
• Excellent communication and leadership skills.

If you have the relevant experience or know someone that does, please contact me now on 07441 934 168 or email us at [e-mail]