Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Tønsberg; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading company in customer support is looking for fluent Norwegian speakers to assist premium travelers with their needs. You will provide guidance through booking processes, resolve issues, and create connections that enhance customer satisfaction. The role offers a competitive salary, relocation benefits, and an international work environment. Engage in a position where your communication skills can shine, helping clients navigate their travel experiences.

Benefits

Relocation package (transport + 2 weeks accommodation)

Private medical care

Life insurance

Investment in personal growth through coaching

Social benefits package

Hybrid work model after 6-9 months

Qualifications

• Must speak Norwegian fluently and English at a solid level.
• Positive, patient approach required.
• Strong organizational skills to manage multiple tasks.

Responsibilities

• Provide friendly support to premium customers needing travel assistance.
• Guide partners in the booking process and resolving issues.
• Create memorable connections with customers.

Skills

Fluent in Norwegian (C1)

Solid English (B2)

Positive attitude

Organizational skills

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.