Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Moss; On-site; NOK 600,000 - 800,000; Full time

Job summary

Join a dynamic team at an international company where you'll assist premium customers with their travel needs. In this customer support role, you will utilize your fluency in Norwegian and strong organizational skills to provide exceptional service and build meaningful connections. Enjoy competitive benefits including a relocation package and a diverse work environment that supports your growth.

Benefits

Relocation package with transport and accommodation

Social benefits package

Private medical care (LuxMed)

Life insurance

Coaching and mentoring for career growth

Qualifications

• Fluent in Norwegian (C1) and solid English (B2).
• Positive, patient, and adaptable.
• Strong listening and clear communication skills.
• Well-organized and capable of multitasking.

Responsibilities

• Serve as the first point of contact for premium customers seeking travel assistance.
• Guide partners through flight bookings, payment options, and other services.
• Resolve issues in travel plans effectively.
• Build connections with customers by providing exceptional service.

Skills

Fluent in Norwegian

Solid English

Organizational skills

Positive attitude

Problem-solving skills

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.