Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Askøy; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading company in travel assistance is looking for a Customer Support Representative who is fluent in Norwegian and English. You will connect with customers to provide assistance, ensuring their travel experience is seamless. With a supportive relocation package, you will join a dynamic team focused on growth and a positive work environment.

Benefits

Relocation package including transport and 2 weeks accommodation

Social benefits package

Private medical care (LuxMed)

Life insurance

Coaching and mentoring for skill enhancement

Qualifications

• Fluent in Norwegian (C1) and solid English (B2).
• Positive, patient, and adaptable.
• Strong organizational and multitasking skills.

Responsibilities

• Assist premium customers with their travel needs.
• Guide partners through bookings and payments.
• Provide solutions to travel issues promptly.

Skills

Fluency in Norwegian

English proficiency

Organization

Active listening

Effective communication

Positive attitude

Job description

Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Our requirements:

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer:

• Relocation package: transport + 2 weeks of accommodation!
• Salary: 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.