Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

Velenosi & Meredith Consulting; Tromsø; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

An international consulting firm seeks a Customer Support Specialist fluent in Norwegian to join their team in Sofia, Bulgaria. The role includes providing empathetic customer support, managing inquiries, and fostering customer satisfaction. Successful candidates will receive relocation support and have opportunities for career development in a multicultural environment.

Benefits

Relocation package (travel & temporary accommodation support)

Paid training and full onboarding program

Career development opportunities

Modern office facilities

Qualifications

• Experience in customer support or related fields.
• Ability to communicate professionally and empathetically.
• Willingness to work in a rotational shift schedule.

Responsibilities

• Provide professional customer support via chat, email, or phone.
• Assist customers with product, account, and service inquiries.
• Record customer interactions accurately in internal systems.
• Escalate complex cases according to internal processes.
• Ensure customer satisfaction with timely solutions.

Skills

Fluent Norwegian (C2/native)

Strong English skills (B2+)

Customer service orientation

Job description

Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

We’re Hiring: Customer Support Specialist with Norwegian -Sofia, Bulgaria (on-site)

Do you speak Norwegian fluently and have strong English skills? Are you passionate about helping customers and providing excellent service? Join our international team in Sofia, where you'll support users, solve issues, and ensure a high-quality customer experience.

Location and Details

Location: Sofia, Bulgaria (On-site)
EU Passport required
Languages: Norwegian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts including weekdays and weekends
Relocation support provided if you're moving from abroad

What You’ll Be Doing

• Provide customer support via chat, email, or phone with professionalism and empathy
• Assist with product, account, and service-related inquiries
• Record and manage customer interactions accurately in internal systems
• Escalate complex cases when necessary according to internal processes
• Ensure customer satisfaction by delivering timely and effective solutions

What We Offer

• Relocation package (travel & temporary accommodation support)
• Paid training and full onboarding program
• Multicultural work environment in Sofia
• Modern office facilities and supportive leadership
• Career development opportunities in customer service and operations
• Build your international career while enjoying life in Bulgaria's vibrant capital