Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

Velenosi & Meredith Consulting; Tønsberg; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

A leading consulting firm is seeking a Customer Support Specialist fluent in Norwegian to join their team in Sofia, Bulgaria. You will provide exceptional customer service, assist with inquiries, and ensure a high-quality customer experience. This full-time position offers a dynamic work environment and relocation support for those moving from abroad.

Benefits

Relocation package (travel & accommodation support)

Paid training and onboarding program

Career development opportunities

Qualifications

• Fluency in Norwegian (C2/native) and English (B2+).
• Ability to provide empathetic customer support.
• Capability to manage customer interactions accurately.

Responsibilities

• Provide customer support via chat, email, or phone.
• Assist with product and service-related inquiries.
• Ensure customer satisfaction through effective solutions.

Skills

Fluent Norwegian

Strong English skills

Customer service experience

Job description

Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

We’re Hiring: Customer Support Specialist with Norwegian -Sofia, Bulgaria (on-site)

Do you speak Norwegian fluently and have strong English skills? Are you passionate about helping customers and providing excellent service? Join our international team in Sofia, where you'll support users, solve issues, and ensure a high-quality customer experience.

Location and Details

Location: Sofia, Bulgaria (On-site)
EU Passport required
Languages: Norwegian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts including weekdays and weekends
Relocation support provided if you're moving from abroad

What You’ll Be Doing

• Provide customer support via chat, email, or phone with professionalism and empathy
• Assist with product, account, and service-related inquiries
• Record and manage customer interactions accurately in internal systems
• Escalate complex cases when necessary according to internal processes
• Ensure customer satisfaction by delivering timely and effective solutions

What We Offer

• Relocation package (travel & temporary accommodation support)
• Paid training and full onboarding program
• Multicultural work environment in Sofia
• Modern office facilities and supportive leadership
• Career development opportunities in customer service and operations
• Build your international career while enjoying life in Bulgaria's vibrant capital