Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

Velenosi & Meredith Consulting; Bergen; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

An international consulting firm is seeking a Customer Support Specialist fluent in Norwegian to join their team in Sofia, Bulgaria. You will assist customers through various channels and ensure a high-quality experience. The position offers relocation support and opportunities for career development in a multicultural environment.

Benefits

Relocation package

Paid training

Career development opportunities

Qualifications

• Must speak Norwegian fluently and have good English skills.
• Experience in customer service preferred.
• Ability to manage and record customer interactions.

Responsibilities

• Provide customer support via chat, email, or phone.
• Assist with inquiries related to product and services.
• Ensure customer satisfaction with timely solutions.

Skills

Fluent Norwegian (C2/native)

Strong English skills (B2+)

Professionalism

Empathy

Job description

Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

We’re Hiring: Customer Support Specialist with Norwegian -Sofia, Bulgaria (on-site)

Do you speak Norwegian fluently and have strong English skills? Are you passionate about helping customers and providing excellent service? Join our international team in Sofia, where you'll support users, solve issues, and ensure a high-quality customer experience.

Location and Details

Location: Sofia, Bulgaria (On-site)
EU Passport required
Languages: Norwegian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts including weekdays and weekends
Relocation support provided if you're moving from abroad

What You’ll Be Doing

• Provide customer support via chat, email, or phone with professionalism and empathy
• Assist with product, account, and service-related inquiries
• Record and manage customer interactions accurately in internal systems
• Escalate complex cases when necessary according to internal processes
• Ensure customer satisfaction by delivering timely and effective solutions

What We Offer

• Relocation package (travel & temporary accommodation support)
• Paid training and full onboarding program
• Multicultural work environment in Sofia
• Modern office facilities and supportive leadership
• Career development opportunities in customer service and operations
• Build your international career while enjoying life in Bulgaria's vibrant capital