Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

Velenosi & Meredith Consulting; Arendal; On-site; NOK 293,000 - 412,000; Full time

Job summary

A leading consulting firm is seeking a Customer Support Specialist fluent in Norwegian to join their team in Sofia, Bulgaria. The role involves providing high-quality customer support via various channels while assisting customers with their inquiries. Candidates should be passionate about service, possess strong English skills, and be willing to work rotational shifts. Relocation support is provided for those moving from abroad.

Benefits

Relocation package

Paid training

Career development opportunities

Qualifications

• Must speak Norwegian (C2/native) and English (B2+).
• Passion for helping customers and providing excellent service.
• Ability to work in rotational shifts.

Responsibilities

• Provide customer support via chat, email, or phone.
• Assist with product, account, and service-related inquiries.
• Ensure customer satisfaction by delivering effective solutions.

Skills

Fluent Norwegian

Strong English skills

Customer service orientation

Job description

Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

We’re Hiring: Customer Support Specialist with Norwegian -Sofia, Bulgaria (on-site)

Do you speak Norwegian fluently and have strong English skills? Are you passionate about helping customers and providing excellent service? Join our international team in Sofia, where you'll support users, solve issues, and ensure a high-quality customer experience.

Location and Details

Location: Sofia, Bulgaria (On-site)
EU Passport required
Languages: Norwegian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts including weekdays and weekends
Relocation support provided if you're moving from abroad

What You’ll Be Doing

• Provide customer support via chat, email, or phone with professionalism and empathy
• Assist with product, account, and service-related inquiries
• Record and manage customer interactions accurately in internal systems
• Escalate complex cases when necessary according to internal processes
• Ensure customer satisfaction by delivering timely and effective solutions

What We Offer

• Relocation package (travel & temporary accommodation support)
• Paid training and full onboarding program
• Multicultural work environment in Sofia
• Modern office facilities and supportive leadership
• Career development opportunities in customer service and operations
• Build your international career while enjoying life in Bulgaria's vibrant capital