Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

Velenosi & Meredith Consulting; Ålesund; On-site; NOK 352,000 - 471,000; Full time

Job summary

An esteemed consulting firm is seeking a Customer Support Specialist fluent in Norwegian to join their team in Sofia, Bulgaria. The role includes providing customer support through various channels, ensuring customer satisfaction, and recording interactions accurately. Ideal candidates will have strong English skills and a passion for helping others. This full-time position offers relocation support and career development opportunities in a multicultural environment.

Benefits

Relocation package (travel & temporary accommodation support)

Paid training and full onboarding program

Career development opportunities

Multicultural work environment

Qualifications

• Fluency in Norwegian and strong English communication skills.
• Experience in customer service is a plus.
• Ability to work in a multicultural and dynamic environment.

Responsibilities

• Provide customer support via chat, email, or phone.
• Assist with product, account, and service-related inquiries.
• Record and manage customer interactions accurately.
• Escalate complex cases according to internal processes.

Skills

Fluent Norwegian (C2/native)

Strong English skills (B2+)

Professional customer support

Empathy

Job description

Customer Support Specialist with Norwegian - Sofia, Bulgaria (on-site)

We’re Hiring: Customer Support Specialist with Norwegian -Sofia, Bulgaria (on-site)

Do you speak Norwegian fluently and have strong English skills? Are you passionate about helping customers and providing excellent service? Join our international team in Sofia, where you'll support users, solve issues, and ensure a high-quality customer experience.

Location and Details

Location: Sofia, Bulgaria (On-site)
EU Passport required
Languages: Norwegian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts including weekdays and weekends
Relocation support provided if you're moving from abroad

What You’ll Be Doing

• Provide customer support via chat, email, or phone with professionalism and empathy
• Assist with product, account, and service-related inquiries
• Record and manage customer interactions accurately in internal systems
• Escalate complex cases when necessary according to internal processes
• Ensure customer satisfaction by delivering timely and effective solutions

What We Offer

• Relocation package (travel & temporary accommodation support)
• Paid training and full onboarding program
• Multicultural work environment in Sofia
• Modern office facilities and supportive leadership
• Career development opportunities in customer service and operations
• Build your international career while enjoying life in Bulgaria's vibrant capital