Customer Success Manager, Europe | Drive Growth & Relocation

Xeneta AS; Oslo; Hybrid; NOK 400,000 - 600,000; Full time

Job summary

A leading logistics SaaS company is seeking a Customer Success Manager in Oslo or Hamburg. Your role is critical in managing customer accounts and ensuring their success. You will work cross-functionally with various teams to deliver an exceptional customer experience. Candidates should have experience in customer lifecycle management and excellent communication skills, ideally within the logistics or supply chain sector. The position offers career growth and a flexible work environment.

Benefits

Individual education budget

Generous vacation plan

Stock options

Qualifications

• Experience in customer success management from the logistics industry.
• Ability to understand and meet business needs of customers.
• Superb interpersonal and communication skills.

Responsibilities

• Manage assigned accounts to drive customer success.
• Conduct business reviews to identify growth opportunities.
• Work with multiple teams to enhance customer experience.

Skills

Customer lifecycle management

B2B SaaS experience

Excellent English skills

Negotiation skills

Customer obsession

Tools

Salesforce

Job description

A leading logistics SaaS company is seeking a Customer Success Manager in Oslo or Hamburg. Your role is critical in managing customer accounts and ensuring their success. You will work cross-functionally with various teams to deliver an exceptional customer experience. Candidates should have experience in customer lifecycle management and excellent communication skills, ideally within the logistics or supply chain sector. The position offers career growth and a flexible work environment.