Customer Success Manager

GroTech Search; Oslo; Hybrid; NOK 650,000 - 750,000; Full time

Job summary

A rapidly growing SaaS company in Oslo seeks a Customer Success Manager to enhance client relationships and drive product adoption. The ideal candidate will have over 3 years of experience in Customer Success or Account Management, fluent in Norwegian and English. This role offers hybrid work and a collaborative culture focused on impactful customer outcomes.

Qualifications

• 3+ years in Customer Success or Account Management, ideally in SaaS.
• Ability to work consultatively with multiple customers in parallel.
• Experience with feedback tools or survey/insight platforms is a plus.

Responsibilities

• Own and manage a portfolio of Norwegian clients.
• Act as advisor, trainer, and project lead to help customers reach their goals.
• Drive retention and expansion by increasing product usage and customer health.

Skills

Customer Success

Account Management

Proactive communication

Collaboration

Fluent in Norwegian and English

Education

Relevant degree (business, economics, tech, psychology, behavioural science, etc.)

Job description

🚀 Customer Success Manager – Oslo

📍 Hybrid | SaaS | CX

Salary: 650 - 750k NOK

I’m currently supporting a fast-growing SaaS scale-up in Norway that helps businesses turn employee and customer feedback into real, measurable business impact. They’re now looking for a Customer Success Manager (CSM) to join their Oslo team.

This is a great role for someone who loves working directly with customers, driving adoption, and making sure clients truly succeed with a product – not just renew, but grow.

✅ What you’ll be doing

• Own and manage a portfolio of Norwegian clients
• Act as advisor, trainer, and project lead to help customers reach their goals
• Drive retention and expansion by increasing product usage and customer health
• Spot upsell/expansion signals and collaborate with the Account Management team
• Lead onboarding, product training and professional services projects
• Support customers via email and phone when needed

✅ What they’re looking for

• 3+ years in Customer Success or Account Management (ideally SaaS / tech)
• Ability to work consultatively with multiple customers in parallel
• Confident communicator with a proactive, client-first approach
• Comfortable collaborating internally across CS, AM and support
• Fluent in Norwegian and English (written & spoken)
• Experience with feedback tools or survey/insight platforms is a plus
• Relevant degree (business, economics, tech, psychology, behavioural science, etc.)

✅ Why this is interesting

• A genuinely impactful product in the EX & CX space
• Big focus on customer outcomes, not just admin or renewals
• Real opportunity to influence how Nordic clients use the platform
• Supportive culture, strong onboarding, and room to grow

📩 Interested?

Drop me a message here on LinkedIn or send your CV for a confidential chat.