Customer Services Advisor

Allscreens Nationwide Ltd; London; On-site; NOK 266,000 - 330,000; Full time

Job summary

New City College is hiring a Customer Service Advisor to deliver a seamless, professional service to learners and college stakeholders across face-to-face, phone, email and other channels. You will promote NCC as the first choice for prospective students and the wider community.

You will work at the front desk, process applications, enrolments and payments, and support recruitment events while deputising for the Customer Services Manager as needed.

Qualifications

• Minimum one year’s experience in an information/advice environment.
• Willingness to work towards a Level 3 IAG/Customer Service qualification.
• Excellent written and verbal communication.
• Strong IT, admin and organisational skills.

Responsibilities

• Front counter support - face to face, telephone and email enquiries with staff, students and visitors.
• Processing of applications.
• Processing enrolments/fee assessment – during the summer and year-round.
• Supporting college recruitment events – Open Evenings, Open Days, Applicant Days.
• Oyster applications and TfL portal.
• Taking payments for enrolments, ID cards and trips.
• Auditing learner files.
• Deputising for Customer Services Manager when unavailable.

Skills

Communication

IT skills

Administrative skills

Organisational skills

Education

Level 3 qualification in Information, Advice and Guidance (IAG)

Tools

Oyster applications

TfL portal

Job description

What skills and experience we're looking for

The Role

Are you passionate about delivering exceptional customer service and supporting learners on their educational journey? New City College is seeking a dynamic and enthusiastic Customer Service Advisor to join our professional and welcoming team.

As a key member of our team, you’ll provide a seamless and supportive experience to all college stakeholders face to face, phone, email, and other communication platforms. You’ll play a vital role in promoting New City College as the first choice for prospective students and the wider community.

Key Responsibilities

• Front counter support - face to face, telephone and email enquiries with both internal staff and students and external visitors
• The processing of applications
• Processing enrolments/fee assessment – during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc.)
• Supporting college recruitment events – Open Evenings, Open Days, Adult Enrolment Events, Applicant Days.
• Oyster applications and TfL portal
• Taking payments for enrolments, ID cards and trips
• Auditing learner files
• Deputising for Customer Services Manager when unavailable

Who You Are

You will have at least one year’s experience working in an advice or information environment and either hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance (IAG), Customer Service, or an equivalent field. You will be an excellent communicator, able to engage clearly and professionally both verbally and in writing. A confident, friendly, and committed approach is essential, along with strong IT, administrative, and organisational skills. You will also demonstrate a clear understanding of the importance of safeguarding and promoting equality of opportunity in an educational setting.

What the college offers its staff

What We Offer

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest‑free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day‑to‑day expenses, shopping, dining out, DIY, and travel.

For further information please contact Human Resources at [e-mail].

About New City College

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south‑west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward‑thinking, collaborative team committed to delivering high‑quality education and skills that benefit our students and communities. We offer industry‑standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future‑ready skills and technology ensures students are well‑prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.

We are proud of our inclusive, diverse community and have a zero‑tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

Commitment to safeguarding

We are committed to safeguarding young people and vulnerable adults, and expect all staff and volunteers to share this commitment. Offers of employment are subject to pre‑employment checks, which may include an Enhanced DBS check (with a Children’s Barred List check), references, right to work, medical clearance, online searches, and other relevant suitability checks. Unsatisfactory checks may result in an offer being withdrawn. These roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974, applicants will be required to disclose relevant criminal convictions and cautions in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.