Customer Service Representative (Norwegian)

The lemon Consulting; Oslo; On-site; NOK 400,000 - 550,000; Full time

Job summary

A leading global travel & tourism brand is looking for a Customer Service Representative to join their team. The role involves handling customer interactions across various platforms, providing accurate responses, and collaborating with colleagues to resolve inquiries. Candidates should be fluent in Norwegian and possess strong communication skills. This position offers competitive remuneration and professional growth opportunities in the BPO industry.

Benefits

Opportunity to work with a leading global brand

Competitive salary with performance incentives

Professional growth opportunities

Collaborative work environment

Exclusive travel perks and discounts

Qualifications

• Fluent in Norwegian and English.
• Ability to handle technical inquiries with guidance.
• Organized and detail-oriented.

Responsibilities

• Handle customer interactions via phone, email, and social media.
• Document relevant case details in systems.
• Collaborate with teams to resolve customer concerns.

Skills

Communication skills

Problem-solving skills

Technical inquiry handling

Job description

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.
  
  
  

REQUIREMENTS:

• Native / fluent in Norwegian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
  
  
  

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!