Customer Operations Specialist - Iberia (Barcelona)

Helly Hansen; Oslo; On-site; NOK 378,000 - 562,000; Full time

Benefits offered by this job

Employee discounts on our products

Job summary

Helly Hansen, a leading Norwegian outdoor brand, seeks a Customer Operations Representative for our South European team based at our Barcelona HQ. You will manage end-to-end order lifecycles, coordinate deliveries, and support after-sales processes while collaborating with Sales, Logistics, and Finance to ensure an excellent customer experience.

The role blends customer interaction with operational excellence in an international environment.

Qualifications

• Experience in customer operations, order management, or customer service roles.
• Strong operational mindset with attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver first-class customer service to Spanish wholesale and B2B customers.
• Act as a key point of contact for order-related questions, deliveries, and after-sales topics.
• Proactively communicate with customers regarding order status, availability, and potential changes.
• Contribute to continuous improvement initiatives and the Service Excellence strategy.
• Balance customer needs with cost-effective and value-driven solutions.
• Support and follow up on order entry to ensure accuracy and completeness.
• Verify pricing, discounts, and commercial terms according to seasonal deadlines.
• Monitor product availability and coordinate changes with Sales and Logistics.
• Ensure timely order release to meet delivery dates and handle returns, chargebacks, and order-related exceptions.
• Support monthly forecasting for the Spanish market.

Skills

Customer service

Order management

Multi-tasking

Communication

Tools

ERP

Job description

Helly Hansen, a leading Norwegian outdoor brand, seeks a Customer Operations Representative for our South European team based at our Barcelona HQ. You will manage end-to-end order lifecycles, coordinate deliveries, and support after-sales processes while collaborating with Sales, Logistics, and Finance to ensure an excellent customer experience.

The role blends customer interaction with operational excellence in an international environment.