Customer Advisor with Norwegian for for TV streaming provider (Relocation to Warsaw, Poland)

Concentrix; Hamar; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

A global customer service provider in Hamar is seeking a Customer Support Hero to provide essential support via phone, email, or chat. The ideal candidate will be fluent in Norwegian and proficient in English, with a strong customer-centric mindset and technical proficiency. The company offers a competitive salary of 10,000 PLN gross monthly, relocation support, a social benefits package, and opportunities for skill development and career advancement.

Benefits

Relocation support

Social benefits package

MyBenefit cafeteria

Private medical care

Life insurance

Career path advancement

Qualifications

• Team player with a sense of humor and a passion for technology.
• Fluent in Norwegian (C1) and proficient in English (B2).
• Strong administrative and technical skills.

Responsibilities

• Provide essential support via phone, email, or chat.
• Resolve customer complaints with a smile, fostering satisfaction and trust.
• Assist both B2B and B2C clients as the first point of contact.

Skills

Customer service

Team collaboration

Problem-solving

Technical skills

Language proficiency in Norwegian

Language proficiency in English

Job description

JOB DESCRIPTION:

• Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience.
• Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience.
• Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust.
• Frontline Support for All: Assist both B2B and B2C clients as the first point of contact.

OUR REQUIREMENTS:

• Team Player with a Sense of Humor: Collaborate effectively with a passion for technology and creativity.
• Customer-Centric Mindset: Prioritize the customer experience in every interaction.
• Language Maestro: Fluent in Norwegian (C1) and proficient in English (B2).
• Administrative & Tech Proficiency: Possess strong administrative and technical skills.

WE OFFER:

• Salary: 10.000,00 PLN gross monthly,
• Relocation Support: We offer a relocation package to assist you in moving to Warsaw smoothly and effortlessly - flight tickets and 2 weeks of accommodation,
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge,
• We Care About You: Social benefits package, MyBenefit cafeteria, private medical care, and life insurance.
• Skill Development: Gain new skills through comprehensive training programs.
• Career Path: Enjoy rapid advancement and professional growth in a dynamic environment.
• Global Work Environment: Connect with colleagues from around the world, broadening your cultural horizons.