Community Moderator — Social Media & Forums Expert

Workato; Alta; Sur place; NOK 155 000 - 186 000; Plein temps

Résumé du poste

Workato in Alta, Norway, is seeking a talented Moderator to monitor online forums and social media, ensuring a safe and respectful environment for our community. You will oversee content, respond to user inquiries, and enforce guidelines to maintain high-quality conversations.

The role requires at least 2 years of moderation experience, strong writing skills, and the ability to handle sensitive situations with empathy.

Qualifications

• Minimum of 2 years of experience as a Moderator or similar role.
• Strong understanding of social media platforms and online forum management.
• Excellent written and verbal communication.
• Ability to handle difficult situations with professionalism and empathy.
• Proven track record of successfully managing online communities.

Responsabilités

• Monitor online forums and social media platforms for inappropriate or harmful content.
• Respond to user inquiries and complaints in a professional and timely manner.
• Enforce community guidelines and policies.
• Engage with users to foster a positive community atmosphere.
• Collaborate with team members to identify areas for improvement in the moderation process.

Connaissances

Moderation

Social media management

Conflict resolution

Communication

Empathy

Description du poste

Workato in Alta, Norway, is seeking a talented Moderator to monitor online forums and social media, ensuring a safe and respectful environment for our community. You will oversee content, respond to user inquiries, and enforce guidelines to maintain high-quality conversations.

The role requires at least 2 years of moderation experience, strong writing skills, and the ability to handle sensitive situations with empathy.