Care Co-ordinator - Patient Services

King Healthcare Ltd.; London; On-site; NOK 429,000 - 467,000; Full time

Benefits offered by this job

Discretionary bonus

Over 6 weeks annual leave (bankhols)

Enhanced maternity leave

Cycle to work scheme

Annual season ticket loan

Employee Assistance Programme

Training and progression opportunities

Job summary

King Healthcare Ltd. is seeking an experienced Care Coordinator to join a busy Patient Services Team in a specialist fertility healthcare setting in Central London.

You will coordinate treatment plans and timelines, support patients through their fertility journey, and work with consultants, nurses and embryologists to deliver outstanding care. The role requires a patient-focused, organised individual with strong communication skills and the ability to manage a fast-paced workload in a busy

Qualifications

• Minimum 1 year experience in a fertility clinic setting.
• Excellent attention to detail and organisational skills.
• Professional telephone and written communication.
• Ability to manage a varied workload in a fast-paced environment.
• Strong teamwork and interpersonal skills.
• Proficient in Microsoft Office.

Responsibilities

• Respond to fertility enquiries via telephone, email and online platforms.
• Support patients with consultation and booking enquiries.
• Coordinate fertility treatment plans and treatment cycles.
• Prepare and discuss treatment costs and relevant information with patients.
• Liaise with clinical teams to coordinate appointments and treatment.
• Track patient journeys and proactively manage treatment timelines.
• Act as a key point of contact for patients and internal teams.
• Maintain accurate records and support patient engagement and retention.
• Contributing to operational reporting, data collection and process improvements.

Skills

Communication skills

Organisational skills

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Care Coordinator – Patient ServicesPrivate Fertility ClinicCentral London£34,000 - £37,000 plus discretionary bonus We are seeking an experienced Care Coordinator to join a busy Patient Services Team within a specialist fertility healthcare setting.This is an exciting opportunity for a highly organised and patient-focused individual to play a key role in supporting patients throughout their fertility treatment journey. You will work closely with consultants, nurses, embryologists and other teams to ensure treatment pathways are coordinated efficiently and patients receive an exceptional level of care and support.

Key Responsibilities

• Responding to new fertility enquiries via telephone, email and online platforms.
• Supporting patients with consultation and booking enquiries.
• Coordinating fertility treatment plans and treatment cycles.
• Preparing and discussing treatment costs and relevant information with patients.
• Liaising with clinical teams to coordinate appointments and treatment.
• Tracking patient journeys and proactively managing treatment timelines.
• Acting as a key point of contact for patients and internal teams.
• Maintaining accurate records and supporting patient engagement and retention.
• Contributing to operational reporting, data collection and process improvements.

About You

We are looking for someone who is confident, compassionate and highly organised, with excellent communication skills and a genuine commitment to delivering outstanding patient service. Someone willing to learn about the clinic’s protocols and specific pathways. You will be dealing with lots of different departments and learning about medication, treatment packages and specifics of a fertility journey.You will have:

• At least 1 year’s experience working within a fertility clinic setting.
• Excellent attention to detail and organisational skills.
• A professional and confident telephone and written manner.
• The ability to prioritise and manage a varied workload in a fast-paced environment.
• Strong communication and interpersonal skills.
• The ability to work collaboratively as part of a close-knit team.
• Good proficiency in Microsoft Office.

Salary & Benefits

£34,000–£37,000 per annum, plus:

• Discretionary bonus
• Over 6 weeks annual leave, including bank holidays
• Enhanced maternity leave
• Cycle to work scheme
• Annual season ticket loan
• Employee Assistance Programme
• Training, development in other areas of the business, operational exposure and progression

Permanent | Full-time | Monday–Friday40 hours with lunch breaksBetween the hours of 8am and 6pmThis is an on-site role.